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Skipton

    Customer Experience Advisor - Skipton, North Yorkshire, United Kingdom - Major Recruitment Leeds Commercial

    Major Recruitment Leeds Commercial
    Major Recruitment Leeds Commercial Skipton, North Yorkshire, United Kingdom

    3 days ago

    Default job background
    Description
    Customer Experience Advisor (Hybrid)
    £23,400 Perm #INDCB Location:


    Skipton Hours:

    FT 37.5hrs The Company Are you passionate about Customer Service? Major Recruitment have teamed up with a leading provider of financial technology solutions tailored to meet the unique needs of businesses in the digital age.

    With a focus on innovation, security, and efficiency, we empower organizations to optimize their financial operations and drive growth. The Role * Develop a thorough understanding of the company's financial products, services, policies, and procedures. * Handle incoming calls from customers regarding various financial inquiries, including account balances, transaction histories, and account management.

    * Assist customers in resolving issues related to account access, transaction disputes, and other banking concerns, ensuring timely and effective resolution.

    * Build rapport and establish trust with customers who may feel vulnerable or apprehensive about traditional banking channels. * Educate customers on available banking products and services tailored to their individual needs, promoting financial stability and empowerment. * Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the system. The Candidate * Ability to empathize with vulnerable individuals and understand their unique needs and concerns. * Demonstrated compassion and sensitivity when interacting with customers facing challenging circumstances. * Ability to provide reassurance and support through attentive listening and acknowledgment.

    * Awareness of and respect for cultural differences, recognizing that customers may come from diverse backgrounds and have varying needs and preferences.

    * Commitment to maintaining confidentiality and safeguarding sensitive information shared by customers #J-18808-Ljbffr
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