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Collections Advisor
3 weeks ago
Page Personnel - UK Chester, United KingdomImmediate start · - Progression and Growth · **About Our Client**: · An excellent opportunity as arisen to join a growing financial services business in Chester in their collections department. If you have a interest in customer service and helping customers this could be a perfe ...
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Collections Advisor
2 weeks ago
Page Personnel Secretarial & Business Support Chester, United KingdomA excellent opportunity as arisen to join a leading finance company based in Chester. This is a excellent opportunity to join a company that is growing and wanting to invest in their people. If you are looking for a role that will support you, give you progressionthen this could ...
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Customer Collections Advisor
4 weeks ago
Purchasing Professionals Chester, United KingdomMy client, a successful financial business in Chester is looking to recruit Customer Collections Advisors to join their Customer Finance Support team. This role will involve communicating with customers who have failed to meet their contractual payments towards their Hire Purchas ...
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Customer Collections Advisor
3 weeks ago
Purchasing Professionals Chester, United KingdomI am looking for a Customer Financial Support/Customer Collections Advisor to join a financial business in Chester. This role will involve communicating with customers who have failed to meet their contractual payments towards their Hire Purchase agreement. · You will assess each ...
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Collections Advisor
4 weeks ago
Page Personnel Flintshire, United KingdomB2B Collections Advisor · - Large established retain business · **About Our Client**: · Our client are a very successful and well established retail brand based in Flintshire. They are proud to support a large, varied work force, offering a stable and friendly place to work. As t ...
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Collections Advisor
3 weeks ago
Fintelligent Fearnhead, United KingdomWe're are recruiting for an award-winning organisation who have over 30 years' experience in the legal sector and are looking to recruit several Collections Advisors to join their established team. This is a fantastic opportunity to join a company that offerexcellent career devel ...
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Collections Advisor
3 weeks ago
Fintelligent Westbrook, United KingdomIf you have experience working as a Collections Agent, Debt Recovery Advisor or similar roles and are looking for a new opportunity in the legal sector, Fintelligent wants to hear from you We are recruiting for Collections Advisors to join an establishedteam in Warrington, and th ...
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Collections Advisor
3 weeks ago
Fintelligent Warrington, United KingdomFintelligent is looking for a collaborative and dedicated Collections Advisor to join our client's friendly and inclusive team. This full-time Collections Agent role is based in Warrington and offers a starting salary of £23,000, rising to £27,000, and anexcellent benefits packag ...
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Collections Advisor
2 weeks ago
NC Associates Wrexham, United Kingdom**Collections Advisor / Wrexham / Permanent Role / Career Development** · **Collections Advisor Salary + Benefits** · - Salary negotiable depending on experience · - Pension · - On-site parking · - Career Development · **Collections Advisor Role Overview** · NC Associates are cur ...
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Collections Advisor
2 weeks ago
Fintelligent Runcorn, United KingdomWe're are recruiting for an award-winning organisation who have over 30 years' experience in the legal sector and are looking to recruit several Collections Advisors to join their established team. This is a fantastic opportunity to join a company that offer excellent career deve ...
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Collections Advisor
2 weeks ago
Cube Consulting & Resourcing Ltd Wrexham, United KingdomInterested in working in or have experience in the Financial Sector? Strong outbound financial services Customer Service and/or collections experience? We are currently looking for an individual to work on a Permanent basis for this highly reputable worldwide concern based in the ...
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Collections Advisor
4 weeks ago
JOB commercial Skelmersdale, United Kingdom Part time**Part Time Collections Officer - Skelmersdale - Salary negotiable DOE - Pro rata** · This is a superb opportunity for a Collections Officer to join an ambitious expanding UK Credit Management Company based at their head offices in Skelmersdale. Reporting to the Collections Manag ...
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Collections Advisor
1 week ago
Search Consultancy Skelmersdale, United Kingdom**Senior Collections Advisor** · - **Salary: £25,000 - £30,000 basic (Dependant on experience)**: · - **Performance bonus**: · - **Skelmersdale**: · - **Monday to Friday (37.5 hours per week)**: · - **Permanent Contract** · My client in Skelmersdale are looking for a Senior Colle ...
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Collections Advisor
5 days ago
CBC Resourcing Solutions Chester, United KingdomOur client are a highly respected and long established provider of business finance solutions, supporting SME customers throughout the UK. · They are looking for a collections advisor who will be responsible for managing a portfolio of business customer accounts that are in arrea ...
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Collections Advisor
2 weeks ago
Daniels Silverman Widnes, United Kingdom**We have an exciting opportunity for a Collections Agent to join our busy team.** · Daniels Silverman is a leading provider of debt collection and credit management solutions. We work ethically and collaboratively to provide the best outcomes for our clients. · **The Role** · Yo ...
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Collections Advisor
1 week ago
BES Utilities Trafford, United KingdomAre you experienced negotiator with Debt Recovery or Collections experience? Do you have excellent communication skills? · This is not a typical desk-based collections role, we are offering the opportunity to own the whole end to end collections process. · We're searching for con ...
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Collections Advisor
4 days ago
Affinity Search and Selection Limited Chester, United Kingdom**Collections Agent** · **Chester** · **£ £23000 +Bonus** · **Monday - Friday (2 shifts)** · **Saturdays on a Rota** · Our Client is currently looking to recruit an experienced collections agent to join their team in Chester. The main purpose of the role is to manage a portfolio ...
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Collections Advisor
5 days ago
Page Personnel - UK Chester, United KingdomLeading financial company · - Chester based · **About Our Client**: · Established in 2014, This motor finance company has brought together experts from the financing industry to fund Hire Purchase Agreements for customers throughout the UK in a responsible approach and comparable ...
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Senior Collections Advisor
3 weeks ago
Search Consultancy Skelmersdale, United Kingdom**Senior Collections Advisor** · - **Salary: £25,000 - £32,500 basic (Dependant on experience)**: · - **Performance bonus**: · - **Skelmersdale**: · - **Monday to Friday (37.5 hours per week)**: · - **Permanent Contract** · My client in Skelmersdale are looking for a Senior Colle ...
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Telephone Collections Advisor
3 weeks ago
Gladstones Solicitors Warrington, United Kingdom**Telephone Collections Advisor (Call centre)** · Are you uninspired by what you are currently doing and up for a new challenge? If so, Gladstones is your next career move and we would love to hear from you. · Our mission is to support the firm in delivering excellent customer se ...
Collections Advisor - Chester, United Kingdom - PP Associates Ltd
Description
My client, a successful financial business in Chester is looking to recruit Customer Collections Advisors to join their Customer Finance Support team. This role will involve communicating with customers who have failed to meet their contractual payments towards their Hire Purchase agreement.
You will assess each customer's circumstances on a case-by-case basis to ensure the right outcome is achieved and where possible and affordable, negotiate a payment or an arrangement to bring the customers agreement up to date as soon as possible.
Key Responsibilities:
Communicate with customers who have failed to meet their agreed payment date, showing forbearance and support to help them get their agreement up to date
Ensure all customer agreements are reviewed thoroughly to understand the customer's situation, making sure that all previous agreement notes are checked for previous customer communications and arrangements in place
Review arrears repayment plans on a regular basis to ensure they remain in line with the customer's circumstances
Identify, recognize and work with customers whose circumstances are often vulnerable
Communicate with customers both verbally and in writing in a clear, fair and not misleading way
Completing all actions that are agreed with customers in the relevant time frames to ensure the best customer experience is achieved
Where applicable signpost customers to relevant non-for-profit organizations for support and advice
Support colleagues and the department to ensure all department aims are achieved
Work towards achieving daily and monthly targets both individually and as a team
Deliver outstanding customer service at all times in line with our vulnerable customers and debt collections policies and procedures
Conduct all tasks in line with regulatory rules and expectations and in particular consumer duty and treat customers fairly
Carry out additional tasks where reasonably expected
Liaise from time to time with 3rd parties in relation to the management of the customer's account
Raise any procedural, departmental risks and concerns in line with company process and escalation routes
Skills Required:
You must have some experience working in a similar debt management, collections type customer service role
Some life experience and a mature attitude is essential
Able to communicate with vulnerable people and offer advice
Possess a professional and understanding manner when assisting customers
Excellent communication and customer service skills is essential
Company Benefits:
Salary up to £30k – depending on experience
Monday – Friday 37.5 hours, 8am-4pm, 9am-5pm, 2 Saturdays per month – 8am-12pm at home, time back in lieu
Pension scheme
Employee referral programme
Perks at Work
Income protection scheme
Employee of the Year
Long Service awards
Discretionary annual bonus
Life assurance
Discounted gym membership
Training and exam sponsorship
Purchase additional annual leave
Social events Hours of work
