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    Manager, Partner Success - Edinburgh, United Kingdom - N-able

    N-able
    N-able Edinburgh, United Kingdom

    3 weeks ago

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    Description

    Manager, Partner Success

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  • Edinburgh, United Kingdom
  • Customer Success
  • 19054

    • Job Description

    Why N-able

    IT doesn't get better than this N-able isn't just another software company – we're going places, and we'd love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you're adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work, our hybrid working model based on trust and flexibility, allows you to maximize your contributions while growing your career. Join a team where you can make a difference

    We are looking to hire an exceptional Manager for our Partner Success team based in Edinburgh who can bring an understanding of the role, initiative to take ownership and deliver solutions for our partners and stakeholders, and thrive in a high paced environment. You will be able to quickly learn the nuances of the business and lead and inspire the team. This is a hybrid role so will require 3 days a week in the Edinburgh office.

    What You'll Do

  • Leading and managing a team of customer success managers to ensure they are meeting their goals and objectives
  • Providing coaching, feedback, and development opportunities to team members to help them grow and succeed in their roles
  • Developing and implementing customer success strategies and processes that align with the company's overall business goals
  • Collaborating with other teams, such as sales, marketing, and product, to ensure a seamless customer experience and drive customer retention and growth
  • Managing customer escalations and working with other teams to resolve complex customer issues
  • Manage customer escalations and ensure that they are resolved in a timely and satisfactory manner
    • What You'll Bring

  • Experience hiring, developing, and leading a world-class, customer-facing team; demonstrated people management capabilities including coaching, performance management, and succession management to drive high levels of employee engagement
  • Proven ability to execute in a customer-focused environment and advocate for customers across a cross-functional organization
  • Strong empathy for customers and a passion for revenue and growth; strong understanding of value drivers in recurring revenue business models
  • Strong reasoning & analytical skills; able to structure thinking into a logical flow and sequence easy for others to understand; able to create and work with conceptual frameworks
  • Enthusiastic and creative leader with the ability to inspire others
  • Commercial experience in a software environment
    • Purple Perks

  • Medical, dental and vision coverage
  • Generous PTO and observed holidays
  • 2 Paid VoluNteer Days per year
  • Employee Stock Purchase Program
  • Discounted gym access at several local facilities
  • FuN-raising opportunities as part of our giving program
  • N-ablite Learning – custom learning experience as part of our investment in you
  • The Way We Work – our hybrid working model based on trust and flexibility
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