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Great Stukeley

    IT Automation Lead - Great Stukeley, United Kingdom - Genesis Technology Services

    Genesis Technology Services
    Genesis Technology Services Great Stukeley, United Kingdom

    1 day ago

    Default job background
    Full time Telecommunications
    Description

    Responsibilities:

    Process Automation:

    • Work with vendors to define requirements for implementing functionalities to automate company tasks (e.g., new employee registration).
    • Manage and maintain a centralized tool for all Project management and Company administration tasks, including:
    • Employee details management
    • Access control
    • Asset management (including Sage database)
    • Issue ticketing system.
    • Training portal management (including login details)

    Requirements:

    Technical Skills:

    • Troubleshoot and resolve network connectivity issues.
    • Experience troubleshooting and fixing hardware issues (laptops, printers, scanners).
    • Proficiency in IT administration tasks, including:
    • User account management
    • Access control
    and permissions

    • System configuration and maintenance
    • Provide exceptional customer service to internal staff, addressing technical inquiries and resolving issues promptly.

    Soft Skills:

    • Excellent communication and interpersonal skills.
    • Ability to prioritize tasks, manage time effectively, and work independently.
    • Proactive problem-solving skills.
    • Customer service focus with a commitment to providing exceptional support.
    • Ability to learn new technologies quickly and adapt to a changing environment.

    Nice to Haves:

    • Experience with specific Project Management or company administration tools (e.g., (name specific tool if applicable)).
    • Knowledge of Sage database management.
    • Proficiency in scripting languages


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