Night Auditor - Birmingham, United Kingdom - Ibis Birmingham Airport
Description
Job Description:
the night auditor/ receptionist
- Welcomes guests as soon as they arrive with care and attention, with a personalised approach.
- Anticipates guests' needs and takes them into consideration, handling any guest complaints and/or remarks.
- Promoting company's ALL loyalty program.
- Assists as required/requested with the solving of any guest feedback and is able to handle them in the most efficient and satisfying manner.
- Has knowledge of the facilities and services, events offered by the hotel and the surrounding area.
- Competent in taking Reservations, upselling where possible to maximise on average room rates.
- Patrols all areas of the hotel on a regular basis to make a report of any fire or H&S hazards or maintenance.
- Ensures the security of the hotel and is responsible for the safety and security of both staff and guests.
- Audits room rates, charges, reconciles and balances revenues generated as per night audit checklist.
- Carries out night audit and daily closure.
- Ensures all areas public areas are cleaned.
- Adheres to Accor All Safety cleanliness standards against COVID1
- Works to meet hotel quality and financial targets.
- Required to attend training sessions by company during day time.
- Working hours include weekends and public holidays.
- Previous Customer Service Experience.
- Cash handling experience.
- Previous Hotel experience in a similar role (Desired).
- Guest oriented, service minded, and attentive to details.
- Sparkling personality.
- Well organised.
- Team spirit.
Benefits:
Great people deserve great benefits and yours will include:
- Personal development programs
- Complimentary meals on duty and uniforms
- Worldwide travel perks
- Pension scheme
- 28 days holidays including bank holidays (increasing yearly)
- Bonus Scheme
- Apprenticeship scheme
- Recommend a friend scheme
- Employee Advisory Service
- Essential to be flexible with working hours.
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