Night Auditor - Birmingham, United Kingdom - Ibis Birmingham Airport

Ibis Birmingham Airport
Ibis Birmingham Airport
Verified Company
Birmingham, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Job Description:

the night auditor/ receptionist

  • Welcomes guests as soon as they arrive with care and attention, with a personalised approach.
  • Anticipates guests' needs and takes them into consideration, handling any guest complaints and/or remarks.
responsible for the end of day process on the PMS.

  • Promoting company's ALL loyalty program.
  • Assists as required/requested with the solving of any guest feedback and is able to handle them in the most efficient and satisfying manner.
  • Has knowledge of the facilities and services, events offered by the hotel and the surrounding area.
  • Competent in taking Reservations, upselling where possible to maximise on average room rates.
  • Patrols all areas of the hotel on a regular basis to make a report of any fire or H&S hazards or maintenance.
  • Ensures the security of the hotel and is responsible for the safety and security of both staff and guests.
  • Audits room rates, charges, reconciles and balances revenues generated as per night audit checklist.
  • Carries out night audit and daily closure.
  • Ensures all areas public areas are cleaned.
  • Adheres to Accor All Safety cleanliness standards against COVID1
  • Works to meet hotel quality and financial targets.
  • Required to attend training sessions by company during day time.
  • Working hours include weekends and public holidays.
Work Experience

  • Previous Customer Service Experience.
  • Cash handling experience.
  • Previous Hotel experience in a similar role (Desired).
  • Guest oriented, service minded, and attentive to details.
  • Sparkling personality.
  • Well organised.
  • Team spirit.

Benefits:

Great people deserve great benefits and yours will include:

  • Personal development programs
  • Complimentary meals on duty and uniforms
  • Worldwide travel perks
  • Pension scheme
  • 28 days holidays including bank holidays (increasing yearly)
  • Bonus Scheme
  • Apprenticeship scheme
  • Recommend a friend scheme
  • Employee Advisory Service
  • Essential to be flexible with working hours.

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