Customer Service Specalist - Newbury, United Kingdom - Adecco UK

Adecco UK

Verified Company

Newbury, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Fantastic opportunity to join a well know company based in Newbury.

Our client is looking for a Customer Service Specialist with a strong administration background to join their team on a 12 month temp to perm contract, starting ASAP and offering a salary of £24,000 - £26,000 depending on experience.

The role is hybrid working, 2-3 days in the office over 3 rotating shift patterns, 8.30am to 4.30pm / 9am to 5pm / 9.30am to 5.

30pm

Duties will include but are not limited to:

Offer a professional communication link between the company and their customer base for placing of orders, raising of queries, request of information and general support.
Processing sales orders
Ensure timely delivery of products to meet customer requirements
Processing Repair / Work Orders incl. Loaner management
Arranging returns and collections and handling proof of delivery and pricing requests
Proactively seek ways of improving the service
Proactively communicating with internal & external customers
Investigating and resolving invoice disputes
Logging and follow up of issue resolution and related communication back to the customer
Take responsibility for executing tasks and supporting colleagues across several complex areas / processes and queries
Work with your colleagues to effectively organise and prioritise the tasks within your specific areas
Working collaboratively with other functions and divisions on crossfunctional or customer specific topics

Salary and Benefits:

Salary range between £24£26K depending on experience.
Yearly company bonus
22 days annual leave + bank holidays
Free onsite parking
Free fruit and tea / coffee
Free onsite gym
Prime Newbury location
Company and Team nights out
Modern newly refurbished offices
Onsite canteen

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Sophie Lawrence