- Inbound telephone support for retail customers
- Ordering stock on behalf of clients and arranging deliveries
- On the spot problem solving and diagnostics of both software and hardware
- Solving queries between merchants and their banking partners
- Communicating with other departments to ensure customers receive the best service possible
- As you are supporting retailers you will be required to work across shift patterns (37.5 hours per week). These are as follows:
- Weeks 1 Week 7: 9am to 5pm
- Week 8: 3pm 11pm (Working from Home)
- Alternate weekends: you will work x1 weekend day EITHER Saturday or Sunday. You will have two full weekends off per month.
- Hybrid Working after training
- Free Parking
Seniority level
Mid-Senior levelEmployment type
Full-timeJob function
Information TechnologyIndustries
Staffing and Recruiting-
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Service Desk Advisor
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Help Desk Advisor - United Kingdom - Ascendant Recruitment Limited
Description
2 days ago Be among the first 25 applicants
Wellingborough / Hybrid
£24,(Apply online only) to £26,(Apply online only) Depending on Experience
My client is looking for a Help Desk Advisor to support their retail customers with technical queries over the phone. Their customers are retailers who are calling in with queries regarding their EPOS systems/Card Machines. As a Help Desk Advisor you will be determining the faults via scripted questions to determine whether or not you are able to fix the Point of Sale device over the phone or whether a replacement needs to be issued.
Permanent
Wellingborough / Hybrid £24,(Apply online only) to £26,(Apply online only) Depending on Experience My client is looking for a Help Desk Advisor to support their retail customers with technical queries over the phone. Their customers are retailers who are calling in with queries regarding their EPOS systems/Card Machines. As a Help Desk Advisor you will be determining the faults via scripted questions to determine whether or not you are able to fix the Point of Sale device over the phone or whether a replacement needs to be issued. Help Desk Advisor RoleSeniority level
Employment type
Job function
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