Jobs
>
Glasgow

    Contact Center Solution Architect - Glasgow, United Kingdom - J&C Associates Ltd

    J&C Associates Ltd
    J&C Associates Ltd Glasgow, United Kingdom

    5 days ago

    Default job background
    Technology / Internet
    Description

    We are Global IT Recruitment specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you.

    Job Title: Contact Center Solution Architect

    Duration: 6 weeks

    Location: Remote

    Job Description::

    As a Contact Center Solution Architect, you will be responsible for designing and implementing end-to-end contact center solutions that meet the business requirements and objectives of our organization. You will work closely with stakeholders to understand their needs, assess technology options, and architect solutions that optimize performance, scalability, and customer experience.

    Responsibilities:

    1. Solution Design and Architecture:
    2. Collaborate with stakeholders to gather and analyze business requirements for contact center solutions.
    3. Strategic Solution Design: Lead the design and architecture of complex conversational AI solutions using 's platform, considering long-term scalability, performance, and maintainability.
    4. Design and architect scalable, reliable, and cost-effective contact center solutions that meet business objectives and align with industry best practices.
    5. Define system architecture, integration points, data flows, and technical specifications for contact center components including IVR, ACD, CRM, workforce management, reporting, and analytics.
    6. Technology Evaluation and Selection:
    7. Evaluate and recommend contact center technologies, platforms, and vendors based on business requirements, technical capabilities, and industry standards.
    8. Conduct proof-of-concept (POC) projects and technology assessments to validate feasibility and performance of proposed solutions.
    9. Integration and Implementation:
    10. Define integration requirements and strategies for connecting contact center solutions with existing systems, applications, and third-party services.
    11. Collaborate with internal IT teams, vendors, and partners to implement and configure contact center solutions, ensuring seamless integration and alignment with business processes.
    12. Performance Optimization and Scalability:
    13. Identify opportunities to optimize performance, scalability, and efficiency of contact center solutions through system tuning, load balancing, and capacity planning.
    14. Conduct performance testing and optimization activities to ensure contact center solutions meet performance requirements under varying workloads and conditions.
    15. Security and Compliance:
    16. Ensure contact center solutions adhere to security standards, regulatory requirements, and compliance guidelines such as PCI DSS, GDPR, HIPAA, and SOC 2.
    17. Define security controls, encryption methods, access policies, and audit trails to protect sensitive customer data and ensure data privacy.
    18. Documentation and Knowledge Sharing:
    19. Document solution architecture, design decisions, configurations, and technical specifications.
    20. Provide guidance, training, and knowledge transfer to internal teams and stakeholders on contact center technologies, best practices, and implementation methodologies.

    Skills and qualifications:

    • Bachelor's or master's degree in computer science, Information Technology, or related field.
    • 15+ Years of Experience: Extensive experience in software development, architecture, and solution design, with a focus on conversational AI, chatbots, and related technologies.
    • Expertise: Deep knowledge and hands-on experience with 's platform, including its features, capabilities, APIs, and integrations.
    • In-depth knowledge of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM).
    • Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect.
    • Strong understanding of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and cloud-based contact center solutions.
    • Proficiency in system integration techniques, APIs, web services, and middleware technologies.
    • Excellent communication, collaboration, and stakeholder management skills.
    • Ability to lead and influence cross-functional teams in a dynamic, fast-paced environment.

    Preferred Qualifications:

    • Certification in relevant areas such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or equivalent.
    • Experience with Agile or DevOps methodologies for software development and deployment.
    • Knowledge of emerging contact center trends and technologies such as AI, chatbots, speech analytics, and omnichannel engagement.
    • Experience in industries such as telecommunications, finance, healthcare, or retail with complex contact center requirements.
  • Lorien

    Data Solutions Architect Outside Ir35

    11 hours ago

    Lorien Glasgow, United Kingdom

    **Data Solutions Architect - Glasgow / Remote - 6 Month Contract** · Our Public Sector client are currently recruiting for a Data Solutions Architect to join on a 6 month initial contract, outside IR35. · - In depth experience in Microsoft Business Intelligence Stack: · - Azure S ...

  • Steria Recruitment

    Solution Architect/technical Subject Matter Expert

    1 week ago

    Steria Recruitment Glasgow, United Kingdom

    Intelligent Resource Recruitment is working in partnership with a major Client in the UK. We are currently recruiting for**Solution Architect/Technical Subject Matter Expert**to be **Scotland**based out. · **Job Title=Solution Architect/Technical Subject Matter Expert** · **Locat ...

  • Change Digital - Digital & Tech Recruitment

    Solutions Architect

    2 weeks ago

    Change Digital - Digital & Tech Recruitment Glasgow, United Kingdom

    Job Description · Are you experienced IT Solutions Architect ? · Have you worked in Waterfall and Agile environments? · Would you like to working on some exciting projects for a leading Bank ? · This is an initial 6 month day rate contract (Inside IR35) however very likely to ex ...

  • Hays Technology

    Solutions Architect

    5 days ago

    Hays Technology Glasgow, United Kingdom

    Our Public Sector client is seeking a Solutions Architect to lead the identification and procurement of a new Customer Relationship Management (CRM) system. The successful candidate will be responsible for the end-to-end implementation of the CRM system, ensuring it meets our org ...

  • Ashurst

    Solutions Architect

    1 week ago

    Ashurst Glasgow, United Kingdom

    About Ashurst · Department/Role overview · Working within the Enterprise Architecture Team, the purpose of this role is to design solutions that meet business needs. To be responsible for solutions end to end across all architectural domains. To contribute towards architecture ...

  • Net Talent

    Solution Architect/Enterprise Architect

    2 weeks ago

    Net Talent Glasgow, United Kingdom

    Net Talent are delighted to have partnered with a global engineering technology provider with a rich history spanning 3 centuries. · As the brand has grown over this period, the technology has evolved with a major focus on providing the best products and machinery to drive the w ...

  • Net Talent

    Solution Architect/Enterprise Architect

    2 weeks ago

    Net Talent Glasgow, United Kingdom

    Net Talent are delighted to have partnered with a global engineering technology provider with a rich history spanning 3 centuries. As the brand has grown over this period, the technology has evolved with a major focus on providing the best products and machinery to drive the worl ...

  • ZKM Consulting

    Enterprise Solutions Architect

    5 days ago

    ZKM Consulting Glasgow, United Kingdom

    Title : Enterprise Solution Architect - eDV Clearance · Type: Permanent / Full time · ** We would also consider a long term contract Outside IR35 for this** · Location : UK Remote with travel across UK · Salary : c. £130,000 base salary + commission · Start : ASAP · Join a pi ...

  • Cognizant Netcentric

    AEM Solutions Architect

    5 days ago

    Cognizant Netcentric Glasgow, United Kingdom

    Company Description · At Cognizant Netcentric, we come to work every day with the mission of leveraging cutting-edge technology to create memorable digital experiences for the worlds leading brands. And we do it as a diverse, global community of over 1550+ Adobe experts collabora ...

  • Click IT Consulting, Ltd.

    Commercial Solution Architect

    3 days ago

    Click IT Consulting, Ltd. Glasgow, United Kingdom

    Senior Solutions Architect – Networking & Security · One of the UK's leading UC, Cloud Computing and Managed Service providers with offices across the UK are looking to recruit a Solutions Architect to join their Consulting Services Team · To act as Design Authority on individu ...

  • Capgemini

    AWS Solution Architect

    1 week ago

    Capgemini Glasgow, United Kingdom Permanent

    About the job your considering · Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 1 ...

  • Net Talent

    Enterprise Solutions Architect

    2 weeks ago

    Net Talent Glasgow, United Kingdom

    Net Talent are delighted to have partnered with a global engineering technology provider with a rich history spanning 3 centuries. As the brand has grown over this period, the technology has evolved with a major focus on providing the best products and machinery to drive the worl ...

  • Definitive Recruitment Ltd

    Junior Cloud Solutions Architect

    1 week ago

    Definitive Recruitment Ltd Holytown, United Kingdom

    Junior Solutions Architect, Motherwell, Scotland, £45-50K + £5,400 Car Allowance + 10% bonus + bens. Ideally you will currently be a Junior Solutions Architect looking for their next role. Any experience of Azure, MS Dynamics, AWS, GCP, OCI, Oracle R12would be a plus. · Your back ...

  • Energy Jobline CVL

    Aws Architect/ Solution Architect Remote

    2 weeks ago

    Energy Jobline CVL Glasgow, United Kingdom

    AWS - Subject Matter Expert · £70,000 - Scotland (Remote mainly) · As a key player in the industry, we pride ourselves on our commitment to customer success and excellence in service delivery. · Design hybrid cloud architectures utilizing leading cloud platforms. · Lead cloud ...

  • DPD Deutschland GmbH

    Solution Architect, SAP-Spezialist/in

    1 week ago

    DPD Deutschland GmbH Glasgow, United Kingdom

    Customizing, SAP S/4 HANA, IT, SAP, Cloud Computing, SAPFI, Systemmigrationen, On-Premise, SAP CO As SAP Solution Architect (m/f/d) · at the Aschaffenburg site · Welcome to DPD - welcome to the future. · Become part of Europe's largest parcel network and helpus to reliably deli ...

  • Avanade

    Data & AI Solution Architect

    1 week ago

    Avanade Glasgow, United Kingdom

    Our talented Data & AI Practice is made up of globally recognized experts - and there's room for more analytical and ambitious data professionals. If you're passionate about helping clients make better data-driven decisions to tackle their most complex business issues, let's talk ...

  • Raytheon Technologies

    IT Solution Architect

    1 week ago

    Raytheon Technologies Livingston, United Kingdom Full time

    Unspecified · Job Title: IT Solution Architect · Locations: Livingston, Glenrothes or Harlow (Hybrid working with a minimum of 2 days a week on site). · Summary of Role: · The Solution Architect supports Enterprise Architecture activities that guide the development and manage ...

  • Appcastenterprise

    Infrastructure Design Architect

    1 week ago

    Appcastenterprise Glasgow, United Kingdom

    **Job order - J Permanent Full Time**Title**Infrastructure Design Architect**Category**Architecture **City**Glasgow, Scotland - South West, United Kingdom**Job Description** Infrastructure Design Architect · Position Description · f you love finding innovative solutions to improv ...

  • Be-IT Resourcing

    Application Architect

    1 week ago

    Be-IT Resourcing Glasgow, United Kingdom

    Are you a Solutions or Application Architect looking for your next role? · Would you like to work with a global organisation who were founded over 100 years ago? · With their HQ in Glasgow, you, as the Group Application Architect will be responsible for developing strategies and ...

  • Lorien

    Technical Platform Owner

    1 week ago

    Lorien Glasgow, United Kingdom

    Technical Product Owner · Glasgow - Hybrid · We are looking for a Technical Product Owner to join our Public Sector client on a 6-month contract. Reporting to the Platform Delivery Manager, the Technical Platform Owner will be responsible for?the evaluation, options appraisal, su ...