Health Product Development and Solutions Manager - London, United Kingdom - Health Management

Health Management
Health Management
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Introduction

Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.


Job Summary


Manages the product, product development and training and consultancy team as the central coordination point - owning customer journeys and working with Marketing to promote the services.

Overseeing the deployment and improvements to our case management, and product platforms.

Working with customers and stakeholders to ensure that work, capabilities (technical and analytical) and roadmaps are appropriately prioritised, with maximum value and success.


Contributing to bid processes (existing and new), oversight of the deployment of new services and/or new customers, ensuring smooth implementation and handover.


Essential Job Duties

  • Manage the product and training team
  • Supporting solutioning for bids
  • Oversight of current health CMS and products roadmap
  • Supporting implementation and mobilisation activities to new clients
  • Contributing to and oversight of customer migrations between CMS solutions
  • Innovating product offering

Additional Detail:


You will be responsible for leading the product development, training and solutioning team, turning our collective services into a class leading product.

You will steer decisions around key features / priorities, user experience and driving the creationof a compelling customer journey.

You will liaise with customers and key internal stakeholders to ensure maximum value is derived for both clients and the business.

You will report to the Clinical Transformation Director and will be a key contributor to productand commercial strategy.

This specific role will focus on development of best-in-class features based on personal insights and market research as well as improving on and augmenting existing features based on both qualitative and quantitative evidence such as user research and analytics.

Activities and Expectations

  • Develop a deep understanding of the product vision, technical architecture, existing product features and capabilities to inform sound decision making
  • Ensure the team collectively understand the product vision and context of product decisions
  • Own and maintain the feature and configuration roadmap in collaboration with other members of the Product, Clinical, Technical and Delivery teams
  • Develop, populate and prioritise the user story backlog according to commonly shared and agreed criteria with support from the Business Analyst
  • Understand internal pressures and delivery realities and be able to balance this with emerging opportunities
  • Work with business analysts to gather and develop requirements based on real customer needs
  • Run regular product reviews for stakeholder groups and own the evolution of the product
  • Able to negotiate with clients and present options that support all stakeholders to meeting joint objectives under a single unified roadmap
  • Understand client business objectives and be able to work with clients to help them achieve their overall health and wellbeing aspirations
  • Be able to gather and clearly communicate customer feedback to ensure that this informs current and future feature development
  • Be a product SME and be able to represent us as part of the overall Maximus product offering
  • To support in the bid process in terms of writing and identifying solutions
  • Help to align all outcomes with product vision and business strategy by contributing to the link between current and future business models and delivering to the business architecture
  • Intrinsically understand consumer psychology and be able to contribute towards effective interaction design and the creation of an immersive and engaging user experience
  • Develop an understanding mental health treatment services and interventions by working closely with the Clinical Psychologist to inform the development of effective feature sets and user journeys
  • Be familiar with analytics products and be able to use and manipulate data from these platforms to inform evidencebased decision making
  • Conduct competitor research and be able to talk confidently about our products and their advantages when challenged by external clients
  • Operate with a professional and considered approach and display strong internal and external stakeholder management skills
  • Attend client visits, lead client workshops and act as a company ambassador leading on ongoing client engagement and collaboration
  • Be a conduit between internal and external parties and be capable of translating between the technical and commercial world
  • Help to support sales demos and pitches for new clients where required
  • Work with the Account and Client Relationship Managers to ensure that client issues are triaged and prioritised appropriately and to identify trends in customer requests that may give insights into potential product improvements
  • Be proactive by intuitively looking for new opportunities and strategies to help us achieve reach, awareness and recognition in the health and wellbeing market
  • Identify potential upsell and crosssell opportunities and coordinate ideas with the commercial team
  • Work with finance colleagues and business analysts to develop costings for custom work to guarantee the maintenance of minimum levels of margin
  • Support the commercial team in the development of better customer contracts through your understanding of the balance between customer needs and internal constraints and capabilities
  • Support the operational and client services teams to facilitate platform migration and services uptake.

Education and Experience Requirements

Qualifications & Experience:


  • Certified Product Owner or equivalent
  • Expert in Agile, Product Management and experience in using the Scrum and Kanban frameworks
  • Practical experience of managing complex products an
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