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    Strategy Manager - Glasgow, United Kingdom - Scottish Friendly

    Scottish Friendly
    Scottish Friendly Glasgow, United Kingdom

    Found in: Jooble UK O C2 - 22 hours ago

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    Description

    As the Workload Planning & Performance Insights Manager, you will play a crucial role in optimising Customer Services resource planning and operational performance through the use of forecasting, planning and performance analysis techniques.

    and own an operational planning cycle that incorporates customer demand forecasts, efficiency impacts and the Society's strategic objectives into short, medium and long term resourcing plans.

    and report on the performance of the department against the workforce plan, highlighting any risks and making recommendations to adjust the plan as necessary.

    collaboratively across functions to ensure marketing plans, project impacts and organisational changes are fed into the workforce planning process.

    responsible for the accuracy of workforce data and regular monitoring of actual resourcing against plan / budget.
    Performance Insight analysis and present conclusions and recommendations to management team / senior leadership.
    impact assessments to evaluate the resourcing impacts of planned changes / project implementations.
    projects to drive improvements in operational efficiency and effectiveness.
    reports and statistical information as required to enable data-led decision making.
    improve workload planning and performance processes. depth knowledge and experience of workforce planning tools, methodologies and processes.
    analytical skills and the ability to evaluate both qualitative and quantitative data.
    in collating, analysing, forecasting and presenting data.
    working within a Financial Services environment.
    meticulous attention to detail with excellent organisational and planning skills.
    communicator with the ability to present data insights and recommendations to senior leadership.
    Microsoft Skills in Excel and Power BI
    ability to build positive working relationships at all levels of an organisation, including Senior Leaders.

    progress is based on careful management of our risks
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