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    Quality Assessment and Assurance Associate - Greater London, United Kingdom - Clinch

    Clinch
    Clinch Greater London, United Kingdom

    Found in: Talent UK 2 C2 - 2 days ago

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    Description

    Location: LONDON AND UK-WIDE

    Who You'll Work For:

    REEF's mission is to connect the world to your block.

    We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.

    With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America.

    Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.

    Culture:

    The best way you can support the growth and development of our people and our business at REEF, is to live and breathe our values. We expect you to Be True, Be Bold, Be Curious, Show Up and Show Grit.

    As a growing business there's a new challenge around every corner. To thrive in this environment, you will be prepared to approach these challenges with optimism, work collaboratively with others, not be afraid to speak up or try something daring, be prepared to fail, own it and try again, use every experience as a chance to learn and of course be yourself.

    If you have made it this far on your journey with us it's because you are who you are, and we think you will be a great fit into our team

    What You'll Do:

    The Quality Assurance Associate will work with the cuisine team to ensure the food quality is maintained across all sites and brands. They will assess all new sites against food and box quality checklists and assess all new brand launches within the hypercare phase. The QA team is also responsible for coordinating the secret shopper program. On the basis of their assessment and the feedback from the secret shoppers they will liaise with the Training and Operations teams to feedback and improve box and brand food quality

    INITIAL BOX ASSESSMENTS

  • Work with the Kitchens Site Launch Team to assess new box readiness
  • Work with the Training and Operations Team to establish standards of excellence within all REEF boxes.
  • Assess the standards of excellence within a new box
  • Feedback to the Kitchen Site Launch Team to ensure operational holes are addressed
  • Reassess as needed

    • INITIAL BRAND ASSESSMENTS

  • Work with the Brand Success Team and the Training team to assess new brands across all sites – REEF-Operated and Asset Light.
  • Work with the Training and Culinary Team to establish standards of excellence across all brands
  • Assess the standards of excellence across all brands
  • Feedback to the Training and Operations teams to ensure operational holes are addressed
  • Reassess as needed

    • ON-GOING QA

  • Conduct routine inspections of sites (both REEF run and Asset-light) for operational conformity
  • Conduct routine food assessments – through ordering and through on-site inspections – of all brands across all sites
  • Develop and grow the mystery shopper network and conduct reviews through said service
  • Feedback to senior management about all aspects of operational and brand quality

    • Our Commitments To You:

  • Flexible working and autonomy of schedule and task completion
  • A competitive bonus structure – If we win, you win.
  • Opportunities to develop, working with a personal development plan so we can help you achieve your goals.
  • Ongoing and regular support, training and coaching

    • You Are Someone Who:

  • Relates to our values
  • Has a strong work ethic, positive attitude, is flexible and inclusive.
  • Demonstrates agility and the ability to meet tight deadlines and make quick decisions in a very versatile environment.
  • Has a keen eye for detail and unwaveringly high standards
  • Is reliable and trustworthy
  • Is open to travel across the country and work that will cross over into evenings and weekends
  • Has 5+ years' experience in restaurant operations or training
  • Is good at managing their own time and achieving tasks set them
  • Has excellent written and verbal communication skills.

    • REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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