Jobs
>
London

    Home Customer Service Insurance Broker - United Kingdom - Vermelorpo

    Vermelorpo
    Vermelorpo United Kingdom

    2 weeks ago

    Default job background
    Description

    1 week ago Be among the first 25 applicants

    About The Team

    We are looking for self-motivated individuals who are looking to work in a friendly, supportive, team orientated and customer driven environment.

    About The Team

    We are looking for self-motivated individuals who are looking to work in a friendly, supportive, team orientated and customer driven environment. We are a home insurance group who pride ourselves in delivering great results through a combination of hard work, collaboration and dedication. Working for Brightside is all about making a difference. A difference for our customers and for our business. It's about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work. About The Role You will take inbound calls from our customers helping them with queries about their existing policies. You'll guide customers through the process to make a change to their existing policy; whether it's a name or address change, or something more complex. Using your product knowledge and customer service skills you'll resolve and offer solutions Building rapport and understanding each customer's requirements You will also be required to support customers who are unable to complete our online journey You will make outbound calls to our customers to confirm policies are correct You will be responsible for managing team diaries and inboxes. Contacting customers regarding missed payments or debt and supporting with financial difficulties and exploring all options Supporting customers in following the claims process Supporting customers with the cancellation of their policies About You It goes without saying that you will be at your best when you are helping customers by delivering exceptional service. Ideally you will have experience of working in a fast-paced environment with a focus on performance and putting the customer first. You will: Be a strong communicator with the ability to adapt your style to each customer. Be energetic and have a positive approach to problem solving. You will need to be able to understand customer's needs effectively showing ownership, empathy, and resolution. Strong verbal communication skills are a must with the ability to adapt your style when needed. It is important that you are self-motivated, driven and resilient in order meet and exceed your performance targets and KPIs. Working Hours The full-time working hours are 37.5 hours per week. We'll need you to be available Monday to Friday 9am- 6pm (shift pattern is 9am-5pm OR 10am-6pm). Typically, if you are opting for full time hours you'll work a 7.5 hour shift with an unpaid lunch break and then one in three Saturdays between 9am-1pm (when you work a Saturday you'll get the time off in lieu). Training: Training will be held in a local hotel full time for the first 3 weeks and then the role will be mostly remote with Hub days booked in at least once a month. Working From Home You will need a broadband upload and download speed of at least 5 mbps. If you're not sure what your internet speed is you can check it by 'googling' internet speed test and select the 'Run Speed Test' button. What's in it for you? You can expect to receive full training and the support until you're fully competent in the role. Your training will be remote based and some on the job - at every stage of the training we'll make sure you're happy and confident with what you've learnt. We believe in the value of developing our people and we can offer you genuine career opportunities. Following your initial induction and training we will provide valuable in-role development, you'll also have opportunity to attain accredited industry qualifications

    Seniority level

    • Seniority level

      Mid-Senior level

    Employment type

    • Employment type

      Full-time

    Job function

    • Job function

      Sales and Business Development

    • Industries

      Consumer Services

    Referrals increase your chances of interviewing at Vermelo RPO by 2x

    Get notified about new Insurance Broker jobs in Devon, England, United Kingdom .

    Exeter, England, United Kingdom 4 days ago

    Plymouth, England, United Kingdom 2 weeks ago

    Exeter, England, United Kingdom 2 weeks ago

    Exeter, England, United Kingdom 1 hour ago

    Exeter, England, United Kingdom 1 week ago

    Exeter, England, United Kingdom 2 weeks ago

    Exmouth, England, United Kingdom 2 weeks ago

    Barnstaple, England, United Kingdom 2 weeks ago

    Plymouth, England, United Kingdom 2 weeks ago

    Exeter, England, United Kingdom 1 hour ago

    Plymouth, England, United Kingdom 1 week ago

    Exeter, England, United Kingdom 3 months ago

    We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    #J-18808-Ljbffr
  • Nashrock Recruitment

    Insurance Broker

    2 days ago

    Nashrock Recruitment London, United Kingdom Full time

    Real Estate – Client Director / Insurance Broker · £75,000 - £110,000 + Bonus + Benefits · London / Hybrid Working · The Company · Your new company, is a market leading and global Lloyd's Broker, who now have an exciting opportunity for you to join their organisation as a Client ...

  • Nashrock Recruitment

    Insurance Broker

    2 weeks ago

    Nashrock Recruitment London, United Kingdom Full time

    Insurance Broker / Client Director (Real Estate) · Competitive Salary + Bonus + Car Allowance + Benefits · London / Hybrid Working · The Company: · Your new company, is a market leading and global Lloyd's Broker, who now have an exciting opportunity for you to join their organi ...

  • Clark James Recruitment

    Insurance Broker

    2 weeks ago

    Clark James Recruitment London, United Kingdom

    **Brand new for 2023**This leading North London based Insurance brokers who have an unusually low staff turnover as they know how to look after their staff. **If you have been working in Insurance broking or underwriting for a number of years** and have a stable career history we ...

  • Nashrock Recruitment

    Insurance Broker

    2 weeks ago

    Nashrock Recruitment London, United Kingdom Full time

    Marine Broker · Up to £130,000 + attractive package , bonus and benefits · Your new company, is an international, innovative and Lloyd's of London Broker, who have multiple office across the globe. This exciting position, as a Marine Broker, will be based in their City of London ...

  • Clark James Recruitment

    Insurance Broker

    2 weeks ago

    Clark James Recruitment London, United Kingdom

    **This leading North London based Insurance brokers** who have an unusually low staff turnover as they know how to look after their staff. **If you have been working in Insurance broking or underwriting for a number of years** and have a stable career history we would love to hea ...

  • CareerStone

    Insurance Broker

    3 weeks ago

    CareerStone London, United Kingdom

    **£27,000 basic, average on-target earnings on completion of training and year 2 of £48,000 - £52,000.** · **Exciting opportunities are available to forge a long-term career path** · **The Company** · We have an exciting opportunity for an Insurance Broker to join a leading insur ...

  • Media Insurance Brokers Ltd

    Insurance Broker

    1 week ago

    Media Insurance Brokers Ltd London, United Kingdom

    **JOB DESCRIPTION** · Media Insurance Brokers Limited are seeking to recruit a dynamic and proactive individual to join our Specialty Film and Television team in an account handler role. · Working alongside the existing broking team, you will be involved in the day-to-day servici ...

  • Desai General Insurance Services

    Insurance Broker

    2 weeks ago

    Desai General Insurance Services London, United Kingdom

    Overview: · We are seeking an experienced and motivated Insurance Broker to join our team. As an Insurance Broker, you will be responsible for providing excellent customer service, analysing insurance needs, and negotiating insurance policies on behalf of our clients. This is a g ...

  • Robertson and Co Ltd

    Insurance Broker

    1 week ago

    Robertson and Co Ltd London, United Kingdom

    Senior Broker (Sales) · we are looking for someone with 3 years minimum experience working within a broking or underwriting environment. · Key Responsibilities · Working in accordance with procedures, standards & guidelines set: · - Deliver excellent customer service whilst meeti ...

  • Willis Towers Watson

    Broker (Insurance)

    2 weeks ago

    Willis Towers Watson London, United Kingdom

    Broker (Insurance) · - London, GB · June 06, 2023 · **The Role** · Broking Requirements: · - Ability to understand a client or prospect's business, situations, opportunities, and key challenges · - Ability to manage senior relationships and negotiate complex placements with the i ...

  • Harrison Holgate

    Insurance Broker

    2 weeks ago

    Harrison Holgate London, United Kingdom

    Harrison Holgate have been appointed by an established and successful insurance brokerage to grow their Terrorism broking team. · This opportunity would be suited to an individual with previous exposure to Terrorism as a product class, ideally in a broking position. · The respons ...

  • HDEC LTD

    Insurance Broker

    2 weeks ago

    HDEC LTD London, United Kingdom

    **Purpose** · - **Key Responsibilities **_ · - Working in accordance with procedures, standards & guidelines set: · - Deliver excellent customer service whilst meeting customer requirements efficiently & effectively for Existing Business and Renewals. · - Understand the processes ...

  • Mashroom

    Insurance Broker

    2 days ago

    Mashroom London, United Kingdom

    **Do you have at least 2 years property owners insurance experience?** · **Do you want the opportunity to have access to a large amount of pre-qualified landlord leads in a fantastic collaborative and supportive environment?** · Due to growth of the business Mashroom are keen to ...

  • Harrison Holgate

    Insurance Broker

    8 hours ago

    Harrison Holgate London, United Kingdom

    Harrison Holgate have been appointed by a highly successful Lloyds broker to appoint the newest member of their UK Professional Risks team. ...

  • Pure Resourcing Limited

    Protection Insurance Broker

    3 weeks ago

    Pure Resourcing Limited London, United Kingdom

    **Insurance Protection Specialist / Protection Broker - HNW Clients** · **Genuine opportunity to take your career to the next level with on of London's leading financial services providers.** · Working on an advised basis, this is a fantastic opportunity for a motivated and exper ...

  • Clark James Recruitment

    Commercial Insurance Broker

    3 weeks ago

    Clark James Recruitment London, United Kingdom

    Brand new role-with a leading North London based Insurance brokers who have an **unusually low staff turnover as they know how to look after their staff.** · **If you have been working in Insurance broking or underwriting for a number of years** and have a stable career history w ...

  • Resolve Recruitment Services

    Commercial Insurance Broker

    1 week ago

    Resolve Recruitment Services London, United Kingdom

    Resolve Recruitment are delighted to be working with one of the UK's most successful insurance brokers. · They will also consider those from a commercial insurance background without an existing book who have an excellent business plan in place to build a book of commercial insur ...

  • Pure Resourcing Limited

    Life Insurance Broker

    3 weeks ago

    Pure Resourcing Limited London, United Kingdom

    **Insurance Protection Specialist / Protection Broker - HNW Clients** · An exciting opportunity is available for a Protection Insurance Specialist to be part of a newly created protection insurance team based in The City. With warm leads provided, you will be responsible for prov ...

  • The Ardonagh Group

    Space Insurance Broker

    3 weeks ago

    The Ardonagh Group London, United Kingdom

    **Purpose of the Role**: · The purpose of this role is to be able to produce and place insurance risks into Lloyd's and the London and International insurance markets on the best available terms and conditions with secure and reputable underwriters/insurance companies. You will n ...

  • Clark James Recruitment

    Commercial Insurance Broker

    1 week ago

    Clark James Recruitment London, United Kingdom

    Brand new role-**(hybrid working)** with a leading North London based Insurance brokers who have an **unusually low staff turnover as they know how to look after their staff.** · **If you have been working in Insurance broking or underwriting for a number of years** and have a st ...