- Prepare and plan for team meetings, following up on subsequent actions and putting together team briefs
- Daily communication with team members and Customer Service Manager
- Assist in the recruitment of new Customer Service Advisors
- Respond promptly and thoroughly to incoming emails from both customers and colleagues
- Change Management experience
- Minimum of 3 years Supervisory/Management experience
- Experience of using Call & Query Management Systems
- Excellent customer-service skills
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Customer Service Team Leader - Manchester, United Kingdom - GXO Logistics, Inc.
Description
Pay, benefits and more:
We're looking to offer a salary of up to per annum, and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You'll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more
What you'll do on a typical day:
What you need to succeed at GXO: