Operations Specialist - London, United Kingdom - So Energy

So Energy

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

London / Manchester

Our Perks*:

Valuesdriven culture we're really proud of our culture
Personalised Learning and Development Budget

Hybrid working hours

Each team has their own Smart Working Charter that empowers you to do your work in the best way you can
25 Holiday Days + your local bank holidays
1 Birthday day it only happens once a year
3 So Giving Days spend these days giving back to your chosen cause
Religious Celebrations Leave

Mental Healthcare

Unlimited sessions with Unmind
Enhanced Family Leave

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So Energy:

So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we've grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we're not done.

We're on the road to a net zero future, and thanks to our partnership with ESB, we're well on the way.

We're customer-centric, tech-led, and passionate about sustainability.

We want to do the best we can for our customers, each other, and our planet, so we've created a workplace that's encouraging, supportive, and offers the opportunity for growth.

As a company, we live by six core values that guide everything we do:

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Clear:

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Honest:

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Ambitious:

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Inquisitive:

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Caring:

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Sustainable

The Role:

Operations Specialist at SO ENERGY:

Reporting into our Operations Team Leaders, Operations Specialists are key members of the Billing & Settlements team. Split into three main areas

Onboarding, Billing, and Industry Performance, you will support with problem resolution, data management, trade processes, and process improvement. This person will work closely with Customer Operations to ensure integrity of our internal systems. We'll rely on you to listen to our customers and use your expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people, ensuring that we continue to deliver our 5 rated customer service.

What you'll be getting up to:

Meet individual targets for Productivity, Quality and Speed (SLA's)
Become an expert in all the processes and tasks the team is responsible for
Learn the core processes of the other operational teams as required
First point of contact for escalations from the Customer Care teams and manage through to resolution
Be the point of contact for industry partners and own endtoend resolution of raised issues
Proactively identify issues and problems before they arise and resolve, or escalate them, before they have a negative impact on our customers
Collaborate with the team to ensure the team is successful and hit targets & SLA's
Play an active part in the team Buzz sessions
Assist with Department initiatives and improvements where required
Actively engage with your line manager to constantly seek improvement in working processes and practices

This role will be a great fit if:

You are someone who thrives in a fast-paced environment
You work well both within a team and independently
Excellent interpersonal and communication skills are key; both when interacting with our customers, as well as with fellow team members
Strong analytical skills and able to work with data
You are able to prioritise your workload and be flexible to adapt to changing departmental needs
You have energy industry knowledge (desirable)
So, if this role excites you, don't let our role description hold you back, get applying_

Hiring Process:

Phone Screening with the Talent Team
One hour competency based interview and activity with our Team Leaders
Final Interview with Operations Managers

Support - _If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed.

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Our Values:

We look for people who share our values and can add to our culture.

Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues

Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing.

Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it.

Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers

Caring - We care about the work we are doing, our customers and our colleagues
Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us.

**Diver