Jobs

    Customer Insight Manager - Co. West Midlands, United Kingdom - Harnham

    Harnham
    Harnham Co. West Midlands, United Kingdom

    2 weeks ago

    Harnham background
    Telecommunications
    Description

    CUSTOMER INSIGHT MANAGER

    BIRMINGHAM

    £50,000-£55,000 +BONUS +BENEFITS

    THE COMPANY

    A global retail bank is seeking a Customer Insight Manager to work in the analytics team and provide actionable insights. The role sits the customer insight team and focuses on customer analytics, you will manage a team of 1 with opportunities to take on a larger team in the future. This is a great opportunity for someone to get upskilled in Python as you will be using this for segmentations, LVM projects but don't need prior experience in this tool.

    THE ROLE

    As a Customer Insight Manager, some of your main responsibilities will be:

    • Analyse overall product performance and suggest ways of improvement
    • Looking at changing finances to target customer better
    • Be hands on with customer segmentations and predicting customer churn
    • Communicate with board-level stakeholders and take ownership of projects
    • Manage 1 data analyst whilst remaining hands on with the data analysis

    YOUR SKILLS AND EXPERIENCE

    A successful Customer Insight Manager will have:

    • Commercial experience working in the finance sector will be hugely advantageous.
    • Management experience is also ideal.
    • Experience working in the commercial environment with SQL and Tableau is a must.
    • Experience working with Python is ideal but not required.
    • Educated to a degree level or above in a STEM subject.

    THE BENEFITS

    • A salary of £50,000-£55,000.
    • Comprehensive bonus and benefits package.
    • A great work environment.
    • WFH 3 days a week

    HOW TO APPLY

    Please register your interest by sending your CV to Lydia via the apply link on this page.



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