- Team Leadership: Supervise and lead a team of 5 staff members, providing guidance, support, and fostering a positive working environment.
- Hire Desk Operations: Oversee day-to-day operations of the hire desk, ensuring smooth coordination of equipment and resources.
- Customer Service: Maintain a high level of customer satisfaction by addressing inquiries, resolving issues, and ensuring timely and accurate delivery of equipment.
- Resource Management: Efficiently allocate resources, manage inventory levels, and coordinate logistics to meet customer demands.
- Process Improvement: Identify opportunities for process improvements and implement best practices to enhance the overall efficiency of the hire desk.
- Communication: Collaborate with other departments to facilitate effective communication and ensure seamless coordination of activities.
- Performance Monitoring: Monitor and evaluate team performance, providing constructive feedback and implementing performance improvement plans when necessary.
- Reporting: Generate and analyse reports to assess key performance indicators, identify trends, and make data-driven decisions.
- Targets: work towards reaching targets against measured KPI's
- Work well under pressure and be able to prioritise tasks.
- Good communication skills and able to deal with customers professionally.
- Excellent people management skills
- Ability to organize workload and teams focus
- Proven excellent and advanced PC and MS skills
- Remains calm under pressure
- Proven experience in managing and leading teams
- Strong advantage to have a background in Hire and Construction
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Hire Desk Controller
1 week ago
MGF Erith, United KingdomMGF are currently seeking to recruit a Hire Desk Controller to join the Hire Desk team at our Dartford Depot. · Reporting to the Depot Operations Manager, you will provide an efficient and effective service on the Hire Desk to assist the team with their activities. · **Your respo ...
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Broughton Plant Hire Romford, United Kingdom**Broughton Plant Hire & Sales are looking to recruit a full-time permanent Hire Desk Controller, to help our busy and fast paced tool hire depot providing very high standards of customer services.** · **Key responsibilities**: · - **Ensure accurate order processing with all hire ...
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Hire Desk Controller
4 days ago
HSS Hire London, United KingdomWe're not your average tool hire company. We're innovative and pioneering - revolutionising the industry through the very latest in technology so that we can continue to go above and beyond for our customers. · You'll explore why The HSS Group is an industry leader, gain valuable ...
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4 days ago
HSS Hire London, United KingdomWe're not your average tool hire company. We're innovative and pioneering - revolutionising the industry through the very latest in technology so that we can continue to go above and beyond for our customers. · We have over 100 Merchants and are opening more sites throughout 2024 ...
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6 days ago
Cavendish Professionals London, United KingdomOur client is a specialist in groundworks and RC frame contractor based in London. · They currently require a **Hire Desk Controller** to join the team. · The Hire Controllers process all customers orders. · This is a full-time role based at the plant office in Cranford (TW5). · ...
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Findeven ltd t/a online tool hire London, United Kingdom**About us** · Findeven ltd t/a online tool hire is a small business in London, W3 9BD. We are professional, agile, innovative, and our goal is to We want to provide exceptional customer service, good quality equipment and competetive prices. · Our work environment includes: · - ...
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1 week ago
London Industrial Supplies Ltd London, United Kingdom**Working hours**: 07:00 - 16:00 (40-hour week) with 1 hour unpaid lunch break. · **Annual Leave**:20 days (bank holidays paid leave) and Christmas break paid leave · **Keys Skills**:Knowledge in Plant / Tool hire advantageous. · **Key Skills**: Knowledge with InspHire system ess ...
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Standard Plant Hire Ltd Keston, United KingdomWe supply premium plant hire products and solutions to a diverse customer base, underpinned by industry leading 'best in class customer service.' · We are looking for an industry experienced Hire Controller to join our vibrant hire desk operation and support our growing business. ...
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5 days ago
Burton Bolton & Rose Recruitment Services Limited Northolt, United Kingdom**Hire Desk Controller** · **Northolt, Middlesex** · **£40,000 + Pension + Parking** · If you have strong customer services skills and are able to negotiate contracts then this role for a Hire Desk Controller will really suit you. · **Some of your duties will include**: · - Respo ...
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1 week ago
Keltbray Group East Bedfont, United Kingdom**About us** · Keltbray is a UK leading specialist business, which offers engineering, construction, demolition, decommissioning, remediation, rail, environmental services and reinforced concrete frame solutions. We are a key player in developing and maintaining Britain's built e ...
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Hire Desk Controller
4 days ago
Coinford Construction Burstow, United Kingdom**SALARY & BENEFITS**: · To Be Discussed - Depending on Experience · LOCATION: Burstow, Surrey · CONTRACT: Full Time · **JOB DESCRIPTION**: · Coinford Ltd is currently seeking to employ a Hire Desk Operative. The role would be working with Coinford Plant Ltd who are an establishe ...
Hire Desk Controller - Barking, United Kingdom - Hawkes Resourcing Group
Description
Hire Desk & Office Manager Job DescriptionMain Purpose of Role
You will be responsible for the smooth running of the hire desk function, customer interaction correct, efficient order handling, interdepartmental communication team performance and compliance .
As the Hire Desk Manager, you will play a crucial role in overseeing the daily operations of the hire desk, ensuring efficient coordination of resources and delivering excellent customer service.
This position involves supervising a team of 6 staff members and requires a candidate with strong leadership skills, a customer-centric approach, and a collaborative mindset.
Key Responsibilities
