Conference Centre Supervisor - London, United Kingdom - ISS Facility Services

ISS Facility Services

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To act as the primary interface between the internal operations of the Conference Centre and its clients. Providing services to the highest possible standards as well as representing ISS values in appearance, presentation and manners.

To provide a professional Conference service, ensuring that company standards are maintained and that Client expectations are met within the agreed objectives for the location.

Key Responsibilities:

Take all room bookings and coordinating requirements for the Main Building and
Conference Centre meeting rooms all other relating sites, including all catering orders and book any other services required e.g. room set up, equipment and maintenance, among others.
Liaise closely with the Conference Centre Manager to ensure that details of all functions are distributed as soon as they are booked or within the agreed timeframe, ensuring that any changes are communicated straightaway.
To liaise between the Facilities, AV, IT, Business Support Services, Security and Catering departments on conference booking requirements.
To regularly monitor customer feedback and produce a suitable action plan based on the result.
Make the Conference Centre Manager aware of any issues regarding the booking system immediately.
Compile and distribute all required reports as and when required.
To answer all phone calls whether at your desk or another desk in a professional manner within 3 rings or as soon possible.
No last minute bookings should be taken unless agreed with the relevant HOD's.
To adhere to all office and company standard procedures at all times.
To perform Conference Centre show rounds when necessary in a professional manner.
To maintain a comprehensive and accurate room bookings working record.
To check next day's, next week's and forthcoming bookings and make amendments as and when necessary.
To serve as a source of information for clients.
Complete daily tasks and duties rota.
To carry out administration request for clients.
To plan work schedules, ensuring clients as well as the team members have received all the event information, including housekeeping, catering, AV equipment and any other information relevant to the event.
To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.
To ensure that all agreed service objectives are met in line with client expectations and address problems as they arise.
To be customer focused at all times, by being visible during service periods, approachable and quick to exceed expectations in fulfilling customer requests.
To ensure that you deliver what you promise to the customer, client and team.
To maintain awareness of Health and Safety regulations in the building and to report any faults to the Helpdesk.
To report any accident, incident or near miss event to the Incident Report Helpdesk.
To produce a development and marketing plan on an annual basis.
To ensure that the location has an accurate and efficient financial control system in place and the charges procedures are in full use.
To ensure that Head Office and your Operations Manager receive all the appropriate financial information promptly and accurately.
To present to the client, as and when directed by your Operations Manager, accurate financial information.
To consistently look at ways of maximising income through effective purchasing via nominated suppliers and creative merchandising.
To support and maintain budgetary records. Ensure that all budgets are adhered to, unless exceptional circumstances persist.
To advise of and order all necessary equipment.
To ensure that all standards of service is maintained.
To motivate and lead by example, ensuring you and your team have fun at work and are proud of your efforts.
To ensure training is carried out in line with the company training policy to meet the needs and requirements of the individual and ISS,
To carry out disciplinary procedures following company guidelines and standards.
To develop and evolve all client services of the Conference Centre, ensuring regular adjustments and improvements are both recommended and implemented.
To hold team meetings on a regular basis to communicate targets, standards required, company and client information.
To ensure that the location meets statutory and company requirements of Health and Safety.
To report any faults in meeting rooms, public areas and Reception areas.
Maintaining awareness of health and safety regulations in the building.
Carry out any task deemed reasonable by your manager.