Estate Officer - Yorkshire, United Kingdom - Wakefield and District Housing Limited

Wakefield and District Housing Limited

Verified Company

Yorkshire, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location_ Wakefield district and wider Yorkshire region - Hybrid working

Salary_ £26,151 £28,77
Hours_ Up to 3
Closing Date_ 28 February 202
Notes_ Pay Award Pending

We are looking for an individual who has drive, commitment and passion to help maintain and improve the estates, where properties are owned and managed by WDH.

Excellent customer service and interpersonal skills are crucial in managing challenging situations.

What you'll be doing:

A key part this role is to always promote our service in a manner consistent with the Team Plan, Customer Charter Standards, legal and regulatory requirements.

In this role, you will manage individual tenancy conditions, manage and improve environmental quality of our neighbourhoods and help to create places where people want to live and stay.

You will be required to take a pro-active approach to managing tenancy breaches and provide relevant support to individual tenants.

You will effectively manage and monitor a caseload, be able to prepare written statements and have an understanding of the legal process.

You will represent WDH in court and whilst working with key partners, internally and externally to support our tenants.

It is essential that you have:

A qualification at Level 2 of the Regulated Qualifications Framework, such as GCSEs (three A - C/- 4), Award, Certificate or Diploma at level 2 or equivalent.

You must have:

- relevant and significant housing experience;
- an understanding of the issues affecting individual WDH tenants and the wider community;
- strong and effective verbal and written communication skills;
- ability to deliver high levels of performance to meet the agreed targets, standards and deadlines in a performance-oriented culture;
- excellent time management and organisational skills;
- decisive analytical and interpretation skills; and
- self-motivated with the ability to work in pressurised situations.

The position requires applicants to hold a current, valid UK driving licence with the ability to travel throughout the Wakefield district and Yorkshire region, when required on a daily basis.

You will also need to be available to attend out of hours meetings and participate in out of hours call-out and emergency planning procedures.

For more details on what we're looking for in this role, head to the related documents section and download the Job Description.

WDH is accredited by Investors in People, which means we recognise that our employees are our most valuable asset.

As an employer WDH can offer you a great set of benefits which includes:

25 days holiday (rising to 30 over 5 years service) + statutory bank holidays;

- a very attractive pension scheme (15.7% employer contribution);
- happy to talk flexible working, including options for reduced hours, compressed hours or other flexible working patterns;
- a wide range of personal development opportunities;
- a fantastic health and wellbeing package;