Clinic Receptionist at Harley Street DermatologyClinic - London, United Kingdom - The Dermatology Partnership

Description

JOBDescription

PostTitle: HSDC Clinic Reception Team Member(CRT)

Base: TheHarley Street Dermatology Clinic(HSDC)

DepartmentHSDCReception

Responsibleto: Clinic Service Manager(CSM)

Accountableto: Practice Manager(Raechelle/Sarah)

Purposeof the Role:

The HSDC ClinicReception Team (CRT) is a key member of the Harley StreetDermatology Clinic (HSDC) Team. They areresponsible.

for supporting the overall Receptionfunction within the clinic so that patients are seen safely andswiftly. Playing

a crucial part in the daytodayrunning of the clinic; alongside The Dermatology Partnership (TDP)Central Bookings Central Admin Team (CAT)

Team:the CRTs role is key in delivering an efficient and professionalfirstclass patient experience.

The ClinicReception Team is a member of the overall HSDC clinic team. Thisteam member will work wholly at HSDC ClinicLocation

Overall Responsibilities: (See attachedlist)

Patient Journey

RunningReception and Setting Up Clinics as per Standard OperatingProcedure

Checking in patients onarrival

Message the doctor when the patientarrives via WhatsApp/Soon to be the Phone system

Preparing & setting up the clinic in themorning

Printing doctors clinicschedules

Check rooms are ready and equippede.g. Cryo/Dictaphones (If HCA is not available)

Patient Questionnaires(PQs):

Appointments

BookFollow Up appointments

Reschedulingpatients

Cancellation of appointments asdirected by the management team

Be responsiblefor the recall management of all patients

Endofday clinic responsibilities regarding appointments as perStandard OperatingProcedure

Bookings

Booking Procedures and treatments as per Standard OperatingProcedure

Patch Testing

Phototherapy Treatments (UVB or PUVA)

MoleMapping and Nurseled Single Mole Checks

BloodTesting / Venesection and other nurse tests

Aesthetics

Cryotherapy

OtherProcedures

Financial &Billing

Tills and Invoicing upon patientsleaving

Selffunding patients

Insured patients

DiagnosesCodes

CCSC Codes

Post / Mailmanagement all letters needing posting (which will be found in theusual folder LTS/Already emailed to be posted) are to be printedand posted on a daily basis.

prescriptions needto be printed daily for the doctors in the clinic on that day therein these need to be signed by dr the same day and actionedaccordingly (complete spreadsheet post Rx etc).

Ensure an accurate audit trail around all patient documentation andcommunication. All paper copies are to

be scannedas per clinic protocol into patient electronic notes within thePractice Management System as

standardpractice.

All referrals (electronic or postal)are to be managed as per clinic protocol prior to contactingpatients.

This ensures not only good customerservice but also reduces the potential for incidents and mistakesto

occur.

Understanding ofinternal referral process and adhering to it

Completing accurately Consultant Referral and Charge Sheet andunderstanding the consequence ofeither

incomplete inaccurate or no completion ofthis Sheet

Aesthetic and Nursesservices:

Supporting theseservices fully with administrative duties as perprotocol

Department: Clinic AdministrationVersion .01

Locations: Harley Street DermatologyClinic March 2023

Candidateprofile:

An accomplished teamplayer with excellent communication skills use of initiative andthe ability to work at pace with

a high level ofaccuracy. Good numeracy and administration skills are essential. Afast learner with experience in

highendhealthcare services and an understanding of the importance of thepatient journey.

Team Player has the ability tomultitask prioritise problem solve and delegate within the cliniccoordinator and bookings team.

Relationships Ahighly engaging individual who can quickly build relationships withpatients and colleagues.

Work ethic Ainitiativetaker focused on completing tasks with a high level ofaccuracy.

Communication An individual who enjoysengaging with teams and patients. Has good written skills witha

high level of attention todetail.

Professionalism Demonstrates aprofessional confident and calm approach inspiring confidence inthe

patients and team.

Commitment To highquality healthcare and patientjourney

AdditionalDuties

This job description isintended to be a guide and will be subject to review. Changes madefollowing

consultation with the postholder

Department: Clinic Administration Version.01

Locations: Harley Street Dermatology ClinicMarch 2023