Jobs

    Restaurant General Manager - Brierfield, United Kingdom - Rotherwood

    Rotherwood
    Rotherwood Brierfield, United Kingdom

    2 weeks ago

    Default job background
    Description

    Position Overview:
    We are looking for an experienced and passionate restaurant and bar general manager to oversee operations. This role demands exceptional leadership, a dedication to outstanding customer service, and a strong background in hospitality management.


    Key Responsibilities:

    Operations Management:

    • Oversee daily operations to ensure seamless service and quality standards.
    • Manage staff rostering, holiday requests, and payroll tasks.
    • Ensure accurate financial tracking, including cashups, ledger reconciliation, and monthend reporting.
    • Maintain operational knowledge of the EPOS system and make necessary updates.

    Customer Service:

    • Prioritise customer service and guest needs in decisionmaking.
    • Address and resolve complaints, escalating when necessary.
    • Ensure the team proactively gathers and addresses allergy information.

    Team Leadership and Development:

    • Lead, motivate, and manage frontofhouse and bar staff.
    • Conduct appraisals, manage performance, and handle staff absences.
    • Implement and document training programs for all team members.
    • Delegate tasks based on business needs and staff capabilities.

    Requirements:

    • Previous experience in a similar role within the hospitality industry, preferably in a highend restaurant or hotel environment.
    • Proven leadership and management skills, with the ability to inspire and motivate a team to achieve excellence.
    • A commitment to delivering exceptional customer service, with strong communication and interpersonal abilities.
    • Excellent organisational and problemsolving skills, with the ability to prioritize tasks effectively in a fastpaced environment.
    • A passion for food and beverage, with knowledge of culinary and mixology trends.
    • Familiarity with industry software and technology, including POS systems and inventory management software.
    Relevant qualifications in hospitality management or a related field are desirable.


    Benefits:

    • Competitive salary and performancebased bonuses
    • Opportunities for career advancement and professional development
    • Employee discounts on food and beverages
    • Health and wellness benefits
    • A dynamic and supportive work environment
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