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    Bar Manager - London, United Kingdom - Sheraton Grand London Park Lane

    Sheraton Grand London Park Lane
    Sheraton Grand London Park Lane London, United Kingdom

    4 weeks ago

    Default job background
    Full time
    Description

    Your new career at Sheraton Grand London Park Lane

    Located in the heart of Mayfair, the Sheraton Grand London Park Lane hotel offers a prime destination in Central London.

    Since our opening during the glamour of the 1920s, the Sheraton Grand London Park Lane remains a true expression of Mayfair grandeur. Our celebrated art deco address boasts views of Green Park with connections to London historic landmarks. We welcome guests through engaging experiences and thoughtful service.

    Join our amazing and diverse team and grow your management career with Marriott International, the world's largest and most celebrated hospitality brand.

    Rewards for work.... Benefits for your lifestyle

    • Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here.
    • World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
    • Work alongside some amazing talent - award winning, experienced hospitality professionals
    • Discounted room nights & food and beverage - because your well-being means so much
    • Complimentary laundry, free meals on duty
    • Access to fabulous and flexible benefits to help you in and out of work

    JOB SUMMARY

    Responsible for bar/lounge daily shift operations and supervision of staff. Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

    CANDIDATE PROFILE

    Education and Experience


    • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

    OR


    • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

    CORE WORK ACTIVITIES

    Managing Bar/Lounge Operations


    • Implements agreed upon beverage policy and procedures throughout the property.


    • Manages in compliance with all local, state and Federal beverage and liquor laws.


    • Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.


    • Monitors adherence to all liquor control policies and procedures.


    • Attends pre- and post-convention meetings as needed to understand group needs


    • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.


    • Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.


    • Manages to achieve or exceed budgeted goals.


    • Ensures compliance with all Bar/Lounge policies, standards and procedures.


    • Maintains food handling and sanitation standards.


    • Manages inventories according to budget and business levels.


    • Assists with developing menus and promotions as necessary.

    Leading Bar/Lounge Team


    • Trains staff on liquor control policies and procedures.


    • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.


    • Ensures employees understand expectations and parameters.


    • Communicates critical information to the Bar/Lounge staff regarding each event.

    Ensuring Exceptional Customer Service


    • Provides excellent customer service.


    • Interacts with guests to obtain feedback on product quality and service levels.


    • Responds effectively to guest problems and complaints.


    • Empowers employees to provide excellent customer service.


    • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.


    • Provides feedback to individuals in an effort to improve service performance.


    • Reviews comment cards and guest satisfaction results with employees.

    Managing Human Resource Activities


    • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.


    • Participates in the development and implementation of corrective action plans.

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