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    Client Operations Apprenticeship at Hargreaves Lansdown - Bristol, United Kingdom - MultiVerse

    MultiVerse
    MultiVerse Bristol, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Employer: Hargreaves Lansdown

    Apprenticeship Provider: Multiverse

    Apprenticeship Programme: Digital Business Accelerator Level 3

    Schedule: 9:00am - 5:30pm - Apprentices will be required to attend the office 5 days a week

    Start Date: September 2024

    About

    Looking for a smart, strong start to your career with a FTSE 250 company? Get your foot on the ladder at one of the UK's most respected financial companies. Whether you're interested in business, finance or tech, there's a place for you at the HL office in Bristol.

    About the role

    Are you looking to join a fast-growing, innovative business where you can gain valuable on-the-job experience? Hargreaves Lansdown are looking for apprentices to join their Client Operations scheme in Bristol. You'll be joining the award-winning service team and providing exceptional service and support to over one million financial services clients. This is a fantastic opportunity to build your communication skills, develop your financial acumen and get hands on to learn about savings, pensions and investments first-hand. We're growing quickly, and want to bring new talent, like you, into our business We welcome applicants from a range of backgrounds and look forward to implementing your skills and experiences within our team.

    A typical day

    • You'll be supporting the Operations teams with office and administrative tasks, such as administering client instructions on their accounts.
    • The roles are largely data administration based, meaning you will have a hand in database analysis, implementation and/or maintenance.
    • Some telephone work to support third parties and our clients.
    • Answering queries effectively and efficiently, via phone, email and in person.
    • Deliver outstanding customer service, that puts our clients at the forefront.
    • Ask the important question to better understand our clients and their needs in order to deliver the outstanding service they expect.
    • Using a few different systems, such as SpiderMail and Broker Focus, data skills and working with your team to answer simple and complex client queries or support a colleague in another part of HL.
    • Get an understanding of business fundamentals, data development skills and project management skills and using them to streamline your work and our processes.
    • Contribute any concerns, suggestions or improvement ideas to meetings and managers.
    • Assist with projects/ tasks, as needed.

    You must have

    • GCSE English & Maths 4-9 (C-A*) or equivalent

    Skills Needed

    • Coachable – you are self-reflective and strive for continuous improvement.
    • Determined – you are obsessed with the client and will do whatever it takes to ensure their needs are met.
    • Connected – you can build a personal and supportive relationship with our clients and with each other.
    • Creative - you are motivated to find creative ways to solve problems and develop new solutions.
    • Adaptive - you are bright and curious, flexible to change and ways to improve.
    • Responsible – you will become an expert to help our clients identify and achieve.

    Perks and benefits

    • Bike to work scheme
    • Casual dress code
    • Discounts
    • Enhanced parental leave
    • Equity/Share options
    • Flexible working hours
    • Mentor scheme
    • Multiverse community hub
    • Social events
    • Volunteering
    • Showers on site
    • Multiverse Community
    • Pension
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