- Client Services team, Office Operations Department, HSF partners and staff
- Key External Relationships:
- External visitors, contractors, Baxter Storey staff
- Working as part of the Reception team in front -of -house , you will play a key role in providing 5 star, end to end administrative and client oriented support to internal staff across HSF and external visitors to the London firm
- Booking and controlling use of rooms using a computerised room booking system (RBS)
- Checking tidiness and cleanliness before and after use
- Maintaining high standards of presentation in the reception area
- Informing the Client Services Team Leader/Reception Co-ordinator of any re-occurring inconsistency of cleanliness of the rooms
- Replenishing of stationery
- Ensure reception area checklists are completed and that the volume of business, waitlist and meeting room analysis is completed regularly
- Arrange for swearing of oaths by solicitors
- Ensure that reprographics requests and sending / receiving of faxes are completed for clients in the meeting rooms
- Liaise with the porters/conference area technicians ensuring audio-visual equipment is provided as requested
- Liaison with catering staff regarding booking of refreshments for meetings
- Ensure that the Porters are given details of room set-ups and maintenance issues within the meeting rooms
- Assisting the Reservations administrators with reservations requests made by email or phone and to ensure maximum use is made of the space available in the conference area.
- Any other duties as requested by the Client Services Team Leader/Reception Co-ordinator or Front of House Services Manager.
- Internal and external client feedback
- Consistently meets Reception standards
- Delivery timeframes for client requests and queries
- 3-4 years' experience working in a similar role in front-of-house or a 5 star service environment essential.
- Strong technical skills and computer literacy – competent with Word, e-mail, internet
- Experience using an online booking system an advantage
- Strong written and verbal communication skills and a professional phone manner
- Ability to use initiative and be pro-active;
- Strong organisational skills and ability to prioritise;
- Ability to cope with conflicting demands and meet deadlines;
- Attention to detail with a high level of accuracy;
- Remains calm under pressure;
- Excellent personal presentation.
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Receptionist (Part time, Monday- Thursday) 9 month FTC - London, United Kingdom - Herbert Smith Freehills
Description
JOB DESCRIPTION About Herbert Smith Freehills
As one of the world's leading law firms, we advise many of the largest and most ambitious organisations across all major regions of the globe. With over 5,000 people, including 3,100 lawyers and over 2,000 business services professionals, operating from our global network of offices across Asia Pacific, Europe, the Middle East and North America, Herbert Smith Freehills is at the heart of the new global business landscape providing premium quality, full-service legal advice.
We recognise that the success of our business and our clients relies on the skills, knowledge and ideas of all our people. Our environment is one in which high performance is expected, in return, we will provide you with rewards and opportunities tailored to your personal and professional goals.
The Opportunity
The Opportunity :
Key Internal Relationships:
Role Overview :
Key Responsibilities
Reception
Meeting, greeting and registering of clients and visitors to Herbert Smith Freehills LLP and directing them to their place of appointment.
Ensure the highest standards of client service are delivered at all times.
Provide cover for functions and events as and when required.
Meeting Rooms
Catering
Porters
Reservations
Key Performance Indicators:
Qualifications, skills and experience:
Team
Office OperationsWorking Pattern
Part timeLocation
LondonContract type
Fixed Term ContractDiversity & Inclusion
At Herbert Smith Freehills you will be part of a diverse, innovative culture where high performance, client focus and highly engaged people are our differentiator. People at our firm come from a range of backgrounds and bring a wide variety of experiences and perspectives to their work with us. We strive to ensure that our inclusive environment means you feel valued and able to perform at your best by being your authentic self at work. We know that our future success not only depends on being innovative and progressive in the changing legal market but, most importantly, on our people feeling highly engaged in meaningful work.
We understand that you have commitments and personal interests outside of work and we strive to create a working environment based on mutual trust and respect, in which you can perform at your best whilst maintaining sustainable balance across your life.
