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Maidenhead

    Office Admin - Maidenhead, Berkshire, United Kingdom - The Fertility Partnership

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    Part time
    Description
    We at TFP, are looking for brilliant minds and passionate hearts to help us shape the future of fertility.

    We are one of the largest fertility service providers in Europe operating our IVF clinics and egg/sperm freezing banks in the UK, Poland and Netherlands.

    We have embarked on the mission to use technology to provide patients with a memorable best-in-class fertility journey that leads to the best outcome starting a family

    At TFP, we offer all our patients the care, understanding and expertise that help to bring dreams to life.

    Science research and innovation are key to how we work and have led to us pioneering fertility treatment for more than 35 years.

    Many of our clinicians are internationally renowned specialists and we regularly share knowledge across our clinics to further improve our success.

    This a permanent role available on a part time basis - contracted hours will be 22.Could you help support our patients along every step of their journey? We're looking for someone to join our amazing Patient Support team, providing exceptional customer care and an efficient administration service for all our patients.

    Working as part of a close-knit team, you will be the central point for our patients, staff and visitors, handling a broad range of enquiries in person, by telephone and email.

    You'll work closely with our satellite services, local NHS Consultants and any other related organisations to help answer their queries promptly and efficiently.

    We're passionate about helping our teams to be at their best, so we'll work with you to ensure you're fully supported both personally and professionally.

    With opportunities to develop within your role in Patient Support, you'll work to a programme to build your skills and experience.

    Providing treatment to both NHS and private patients, TVF performs approximately 400 fresh cycles and 400 frozen cycles per year.

    Conveniently located on the outskirts of Maidenhead, adjacent to junction 8/9 of the M4, there is ample free parking for staff and patients at the front of the building.

    Promptly and professionally managing initial enquiries via telephone/email within 24 hours of receipt.

    To be conversant with the patient database for recording and maintaining patient information, including the appointment and invoicing system.

    Ensuring that all communication with the patient is documented in the patient database.

    To carry out the scanning and allocating of patient notes, invoices and other paperwork, as required, into the computer system.

    Experience working with patients / customers both face-to-face and over the telephone


    • Proficient knowledge and experience of Microsoft Office Packages
    • Ability to communicate effectively with staff and patients over the telephone and face-to-face
    • Commitment to delivering a high-quality patient experience.

    Salary:
    Competitive (Depending on experience)
    Week day shifts be rotational with the earliest start time being07:Pension: Dual contribution pension scheme
    Holiday Entitlement: 27 Days + Bank holidays.
    #

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