- Conduct on-site system installations.
- Manage and implement preventative maintenance (PM) and calibration schedules in alignment with the customer's production schedules.
- Installation of hardware and software/firmware upgrades and service notes.
- Perform on-site troubleshooting and repair of customer equipment in a timely, thorough, and professional manner.
- Work with cross-functional teams to address difficult repair situations and escalations.
- Deliver face-to-face customer training.
- Determine and develop approaches to the varied assignments associated with this position.
- Lead field service and support projects requiring coordination with other functions, customers and suppliers.
- Solve a broad range of system problems of varying scope and complexity, involving hardware,
- Assist the Sales teams as needed; proactively look for growth opportunities to drive annual recurring revenue.
- Bachelor's Degree in Electronic or Electrical Engineering, Engineering Technology or equivalent.
- Fluent in English.
- Valid driver's license with clean driving record; ability to travel via car and air is essential.
- Flexibility to travel across Europe when required. The ability for short-notice travel is essential to this role.
- Knowledge of in-circuit, functional and automated test technologies and techniques would be advantageous.
- Previous experience as a Field Service Engineer would be advantageous.
- Electrical, Electronic and Electromechanical troubleshooting techniques and skills knowledge.
- Good working knowledge of MS Windows OS, Unix and networking.
- Confidence in public speaking (training delivery, customer meetings).
- Strong organisational skills, with the ability to prioritise tasks in a logical manner.
- Be self-motivated, with the ability to work with minimal supervision.
- Ability to make decisions that favourably effect customer experience.
- Excellent written and verbal communication skills.
- Ability to work in high-stress, mission critical situations.
- Flexible working hours per customer commitments.
- Requires general proficiency with tools, systems and procedures to accomplish job.
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Field Service Engineer, Advanc - Winnersh, United Kingdom - Keysight Technologies
Description
Job Description
Keysight's Global Services Organisation (KGSO) is seeking to hire an ambitious Field Service Engineer (FSE) to join its team, with responsibility for delivering remote & on-site support services to Keysight's Solution customers across the High-Volume Manufacturing Industry Sector, with a focus on In-Circuit and Functional Test.
The successful candidate will have the responsibility of delivering on-site support services to the European-wide installed base of Manufacturing Test Solutions customers. Support services are defined as installation, decommissioning, troubleshooting, preventative maintenance, calibration, repair, training, and parts & escalation management relating to solution hardware and software.
The responsibilities will include, but are not limited to, the following:
software, networking, application and facilities.
Job Qualifications and Requirements
Desired:
Job Function
Support / ServiceBusiness:
Keysight Global Services Organization
Employment Program:
Regular
Duration (temp position only):
Not Applicable
Relocation Benefits:
No
Shift:
Day Job
Schedule:
Full Time (F)
Travel Required:
> 50%
Staffing Recruiter:
Irene Cavalli
Candidates can be considered to work from the following locations: EMEA : United Kingdom : Berkshire : Winnersh || EMEA : United Kingdom : Corsham : Corsham || EMEA : United Kingdom : Hampshire : Fleet || EMEA : United Kingdom : London : London || EMEA : United Kingdom : Scotland : Edinburgh || EMEA : United Kingdom : Suffolk : Ipswich || EMEA : United Kingdom : Surrey : Leatherhead || EMEA : United Kingdom : West Midlands : Telford ___________________________________________________________________________________ ***Keysight is an Equal Opportunity Employer***
