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Catford

    Telephone Negotiator - Catford, Greater London, United Kingdom - CRA Group Ltd

    CRA Group Ltd
    CRA Group Ltd Catford, Greater London, United Kingdom

    2 weeks ago

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    Description
    12 months contract with Local government


    Job Summary:

    • To be responsible for negotiating and procurement of good quality accommodation of suitable type, size and location across the private sector both Temporary and Private Rented Sector Accommodation, including Private Sector Leasing (PSL); Private Managed Accommodation (PMA); Nightly Paid (NP) for homeless households and prevention on behalf of Housing Needs and other Council departments to meet individual and business targets, raising early alerts on any procurement risks.
    • Ensure effective implementation and administration of all new supply initiatives and contract administration ensuring effective planning, resourcing and delivery across the service.
    • Ensure effective monitoring of all service provider contracts to deliver the objectives required from various service delivery contracts and proactively anticipate future needs as well as reacting to situations that arise.
    • To deliver a first class, one stop customer focused service relating to the procurement of good quality accommodation from landlords, developers and letting agents demonstrating good practice, delivering an economic, efficient, and effective service whilst meeting local and corporate objectives and targets.
    • To actively contribute towards meeting annual budget targets and other local and corporate financial targets by procuring high quality accommodation that represents value for money.
    • To successfully promote and market key private rented sector schemes to landlords, letting agents, developers and other external partners, with ongoing high quality relationship management of all key stakeholders.
    • Provide a focus on quality, data integrity, governance, value for money, probity, compliance and good practice in relation to contract management and payments.
    • To effectively report, as required, on performance, against local and corporate targets.

    Key Duties (Sample):

    • Actively market the various private sector accommodation procurement initiatives to landlords, letting agents, managed accommodation providers, portfolio landlords and developers using all available tools and methods of communication to meet individual, team and service procurement targets.
    • Organise and/or participate in key stakeholder meetings, like Lewisham Landlords Day, landlord exhibitions, property auctions and other fora.
    • Work with private sector landlords, letting agents, managing agents and other internal and external partners to identify, develop and implement a range of new initiatives to increase the supply of good quality accommodation within the private rented sector for households in housing need.
    • Develop and maintain cutting edge advertising and marketing promotional materials for all private rented sector initiatives, continually assessing their impact and reviewing as necessary.
    • Signpost inexperienced landlords to existing support services, like the National Landlords Association and the London Landlords Accreditation Scheme.
    • Deliver a one stop, high quality customer focused service to ensure all telephone calls, e-mails, letters and complaints from customers, landlords, lettings agents, elected members, MPs or other key stakeholders are answered promptly and fully to the highest possible standard within corporate guidelines or as instructed by the service manager.
    • Work with landlords, agents and other accommodation providers to ensure they are aware of all of their contractual responsibilities including but not limited to repairs, voids, tenancy management, insured risks, repairs in default etc.
    • Communicate effectively with all internal and external stakeholders and partners to deliver an
    • excellent customer focused service.
    • Working with the Accommodation Supply Manager, contribute to the development of an annual accommodation procurement plan, liaising closely with staff across Housing Services and other Council departments like Children and Young People (CYP) and Adult Social Care (ASC) regarding current and projected demand for accommodation types, areas and sizes to meet housing need, monitoring and reporting weekly/monthly on individual progress against locally and corporately set targets.
    • Develop and maintain a healthy pipeline of good quality temporary and private rented sector
    • accommodation of suitable type, size and location for Council's various client groups from Housing Services and Social Services to meet individual procurement and the wider service targets, at all times demonstrating value for money.
    • Inspect all accommodation as necessary or as instructed by the service manager in order to ensure accommodation is fully compliant with the Council's minimum standards and meets health and safety requirements including energy efficiency standards.
    • Establish, develop and maintain close working relationships with private landlords, letting and managing agents & other accommodation suppliers in order to encourage them to provide good quality, affordable accommodation that meets the needs and aspirations of our customers.

    Essential Experience Required:

    • The successful candidate must have worked in a target based role previously. Property negotiator role preferred.
    • The successful candidate must have a history of discharging duty.

    Additional information to note:

    • This position is located in London, SE6 4RU
    The closing date for this position is 03/05/2024

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