- You will take overall accountability and ownership for driving strategic projects aimed at improving the customer journey and ensuring first class service.
- You will work across teams to identify and solve operational challenges and inefficiencies within the business.
- You will be tasked with driving operational excellence across the business instilling best practice at all times.
- You will use data-driven insight to continuously refine and optimise your solutions.
- You'll have 5+ years of work experience either in consulting, operations, product, growth or other related fields.
- Great analytical firepower with experience building financial models.
- A huge bias to action with a track record of leading initiatives and delivering on high impact projects.
- You'll be an expert communicator used to dealing with varying levels of seniority.
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Head of Customer Operations/Experience - london, United Kingdom - JBM
Description
Head of Customer Operations/Experience
London
£80,000-£100,000
We are working with a high growth Consumer HealthTech business who are looking to hire a Head of Customer Operations/Experience. Working closely with the COO and other Senior Ops leaders your mission will be to build and create the best customer journey ever.
This role does not require prior Healthcare/deep CX experience but would suit somebody with with a problem solving approach who is obsessed with customer efficiency
What you'll be doing:-
What we are looking for:-
Head of Customer Operations/Experience professionals in London
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Alicia Charles
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