Lettings and Property Manager - London, United Kingdom - Business Launchpad

Description

Job Description

Job Title: Lettings and Property Manager

Location: Tooting, London

Salary: £35,000 - £38,000 per annum (dependent on experience)

Reports to: Operations Manager

Line Management Responsibility: Lettings and Maintenance Team

Contact: 12 months FTC (Full-Time)

About Us:

Tooting Works is a business centre and community hub in Tooting Broadway, offering office space, co-working, an event space and more. It has been offering affordable office space and helping local businesses and organizations to flourish and grow for over 30 years. See for more information.

Business Launchpad operates on-site at Tooting Works and is a registered charity which provides support and training for entrepreneurs aged 16-30 years from across London who want to set up their own business. See for more information.

Job Summary:

Trident Business Centre, trading as Tooting Works, is seeking a dynamic and experienced Lettings and Property Manager to oversee the efficient operation of our business centre. The ideal candidate will possess strong leadership skills, a solid background in building management, and a commitment to delivering exceptional service to our tenants. Reporting to the Operations Manager, the Lettings and Property Manager will be responsible for managing the lettings process, ensuring the timely resolution of maintenance issues, and fostering positive relationships with tenants and stakeholders.

Responsibilities:

Leadership and Management:

• Provide leadership and direction to the lettings and maintenance team, ensuring effective communication and collaboration.
• Set performance objectives, conduct regular performance reviews, and provide ongoing coaching and support to team members.
• Foster a positive and inclusive work environment that promotes teamwork, accountability, and continuous improvement.

Lettings Management:

• Complete oversight and management of the end-to-end lettings process.
• Responsible for ensuring occupancy objectives are met.
• Oversee the viewings process and complete all necessary paperwork and documentation linked to this process.
• Responsible for creating and embedding processes and systems which ensures the effective delivery of our operations strategic objectives.
• Responsible for keeping CRM updated and audited regularly to mitigate errors.
• Gather and maintain data related to the lettings process, including SWOTs, competitor analysis, tenant demographics etc
• Ensure processes linked to lease administration and tenant relations are created, disseminated, embedded, and updated regularly.

Property Maintenance:

• Coordinate renovations, maintenance, and repair activities for all areas of the business centre ensuring that issues are addressed promptly and efficiently.
• Liaise with maintenance team, contractors, suppliers, and vendors to obtain quotes, schedule work, and ensure that repairs are completed to a high standard.
• Conduct regular inspections of properties to identify maintenance needs and ensure compliance with health and safety regulations.
• Ensure contractors and suppliers contact information are filed and updated

Financial Management:

• Prepare and manage the property management budget, ensuring that expenses are within approved limits and in line with company objectives.
• Monitor rent arrears, initiate appropriate actions to collect outstanding payments, and escalate unresolved issues as necessary.
• Review and approve invoices, purchase orders, and other financial documents related to property management activities.

Compliance and Risk Management:

• Ensure compliance with all relevant laws, regulations, and industry standards governing property management, including health and safety, fire safety regulations, tenancy laws, and data protection requirements.
• Implement policies and procedures to mitigate risks and ensure the security and integrity of property assets.
• Keep abreast of changes in legislation and regulatory requirements, and update policies and procedures accordingly.
• Consistently review, update, and implement policies, systems and processes which promotes innovation, growth and development of the lettings and maintenance of the property.
• Implement risk mitigation strategies and procedures to minimize potential hazards and ensure a safe working environment for tenants and staff.

Additional Responsibilities

• Responsible for ensuring the tenants trading internally and youth employability objectives are met and maintained.
• Responsible for internal operations comms.
• Gather and maintain data related to the lettings process, including SWOTs, competitor analysis, tenant demographics etc

Key requirements/Qualification:

• A minimum of 3 years of solid leadership experience in property management or a related field.
• A bachelor's degree in a relevant field (e.g., business administration, real estate management, facilities management).
• Relevant work experience in dealing with Commercial Landlord & Tenant matters.

Knowledge/Skills:

• Proven track record of successfully managing residential or commercial property portfolios.
• Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.
• Attention to detail to ensure accurate lease agreements and documentation
• Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with tenants, colleagues, and external stakeholders.
• Sound knowledge of property management principles, practices, and regulations.
• Highly organised with excellent time management skills and the ability to prioritise and multitask effectively.
• Proficiency in property management software and Microsoft Office applications.
• A proactive and solutions-oriented approach, with a strong commitment to delivering exceptional customer service.

· Experience in budget management and costings.

The duties and responsibilities described are not a comprehensive list and therefore the scope of the job may change as necessitated by business demands.

Benefits:

Sick pay, pension scheme, eye test, EAP, discretionary leave, learning and development, flexible working hours.

Role Requirements:

This role requires a successful DBS check and UK residency with eligibility to work. Only suitable applicants will be contacted.

Please be aware that this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Equal Opportunities Statement

We are an equal opportunity employer. We do not discriminate on the basis of race, colour, religion, sex, national origin, age, disability, or any other legally protected status in our employment decisions and policies. We are committed to creating a diverse and inclusive workplace where all employees are valued and have the opportunity to succeed. All qualified applicants will receive consideration for employment without regard to their individual background or circumstances.