Jobs
>
Belfast

    Product Support Engineer - Belfast, United Kingdom - Knewin

    Knewin
    Knewin Belfast, United Kingdom

    2 weeks ago

    Knewin background
    Description
    Proofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks: vulnerabilities in people.

    With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks.

    Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.

    We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That's why we're a leader in next-generation cybersecurity.
    Proofpoint is seeking an Associate Product Support Engineer for our Enterprise Email Archiving Software.

    The successful candidate will possess an understanding of email administration and security, Active Directory (AD), IP networking, cloud services and will be highly experienced in providing excellent customer service and problem escalation/resolution.

    Technical Service/Support Representative
    Technical Support Engineer
    Help Desk Agent
    Provide enterprise level technical support to customers,re-sellers,and Proofpoint Partners via phone and the ticketing system (Salesforce experience preferred)
    Advise customers regarding the product's proper use and address specific systems/configuration issues
    Manage product escalations, act as a liaison between customers, and various levels of tiered support
    Shift work may be required (hours may differ depending on customer demand and business need)
    Occasional weekend and holiday support may be required.
    Strong ability to independently troubleshoot software applications and complex distributed system environments involving multiple configurations and protocols
    Product support or Technical support experience
    Experience with problem analysis and resolution of software problems
    Understanding of Microsoft Exchange and SMTP messaging architecture
    Hands-on experience trouble-shooting Microsoft Windows, Active Directory, and Internet Information Server (IIS)
    Experience hosting Zoom, WebEx or other remote hosting tools for customer troubleshooting sessions
    AWS knowledge, MCP, MCSA, MCSE, CCNA, CCNP, experience with Power shell and scripting
    Passion for customer service, customer experience and customer support

    Protecting people is at the heart of our award-winning cybersecurity solutions, andthe people who work here are the key tooursuccess.

    We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly 'culture-add', and we strongly encourage people from all walks of life to apply.

    We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation.
  • Purview Consultancy Services Ltd

    Field Support Engineer

    2 days ago

    Purview Consultancy Services Ltd Belfast, United Kingdom Full time

    IT Break Fix Engineer · 12-month Contract · Belfast – occasional travel to Scotland · Inside IR35 · SC clearance · We have a 12-month contract available for a IT Break Fix Engineer with one of our clients in Belfast available, this role requires an active SC clearance and som ...

  • Johnson Controls

    Product Support Engineer with Italian

    2 weeks ago

    Johnson Controls Belfast, United Kingdom Full time

    Company description:Who we are · Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. We create intelligent buildings, efficient energy solutions, integrated infrastructure and next generatio ...

  • Avanti

    First Line Support Engineer

    2 weeks ago

    Avanti Belfast, United Kingdom

    Avanti Recruitment is seeking a Windows Support Analyst to join a dynamic team at a Technology & Software Solutions company. As a member of their 24x7 operations team, you will be responsible for monitoring and providing first-level support for servers runningWindows 2008/2012/20 ...

  • People Source Consulting

    Customer Support Engineer, 1st Line Support, Service Desk

    3 weeks ago

    People Source Consulting Belfast, United Kingdom Full time

    Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product qualit ...

  • Reactive Recruitment

    Support Engineer

    2 weeks ago

    Reactive Recruitment Belfast, United Kingdom

    Our client is an HVAC specialist that requires a Support Engineer to join the team. Duties Understanding of refrigeration and refrigeration systems incorporating water chillers, commercial heat pumps, VRF Air conditioning and Heat pump Air handling units. Able to travel in the Ir ...

  • Hemmersbach UK Ltd

    IT Support Engineer

    1 week ago

    Hemmersbach UK Ltd Belfast, United Kingdom Full time

    Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% ...

  • Lucera Financial Infrastructures

    Support Engineer

    3 weeks ago

    Lucera Financial Infrastructures Belfast, United Kingdom

    BGCP), a leading global financial services firm. · Lucera also offers a high-performance FX matching and aggregation platform as a service, with co-location available in NY4, CH2, LD4, SG1 and TY3. The system provides smart order routing, price aggregation, and highly configurab ...

  • VANRATH IT

    IT Support Engineer

    1 week ago

    VANRATH IT Belfast, United Kingdom £35,000

    A chance to work for a highly successful MSP, as they undertake a period of growth. This ambitious company are looking for an experienced Technical Support Engineer to join the team. · As the Technical Support Engineer you will be tasked with providing proficient and informed cl ...

  • PA Consulting

    Support Engineer

    1 week ago

    PA Consulting Belfast, United Kingdom Full time

    Company Description · About us · We believe in the power of ingenuity to build a positive human future. · As strategies, technologies and innovation collide, we create opportunity from complexity. · Our diverse teams of experts combine innovative thinking and breakthrough use o ...

  • NantHealth Inc.

    IT Support Engineer

    3 weeks ago

    NantHealth Inc. Belfast, United Kingdom

    Are you ready to link your passion with a purpose? At NantHealth, we build technology that simplifies healthcare. We manage the data and decisions that help the healthcare industry deliver better patient care.NantHealth's products target specific pain points that inhibit healthc ...

  • Reed Specialist Recruitment

    IT Support Engineer

    1 week ago

    Reed Specialist Recruitment Belfast, United Kingdom

    Business Analyst – 12 month contract: Belfast · REED Technology Belfast are delighted to be recruiting for a Business Analyst on behalf of our client, a high profile public sector body within Northern Ireland. · The successful candidate will assist in the planning, design and i ...

  • NantHealth Inc.

    IT Support Engineer

    3 weeks ago

    NantHealth Inc. Belfast, United Kingdom

    At NantHealth, we build technology that simplifies healthcare. We manage the data and decisions that help the healthcare industry deliver better patient care.NantHealth's products target specific pain points that inhibit healthcare from reaching its full potential. Our payer-prov ...

  • ScaleX™ Talent Solutions

    Technical Support Engineer

    6 days ago

    ScaleX™ Talent Solutions belfast, United Kingdom

    We are proud to be partnering with Lava Group, based in Belfast, who are looking to recruit an experienced Technical Support Engineer. Check out their WHY and more about this exciting opportunity. · Our Purpose: At our core, we are dedicated to putting people at the forefront of ...

  • ScaleX™ Talent Solutions

    Technical Support Engineer

    6 days ago

    ScaleX™ Talent Solutions belfast, United Kingdom

    Job DescriptionWe are proud to be partnering with Lava Group, based in Belfast, who are looking to recruit an experienced Technical Support Engineer. Check out their WHY and more about this exciting opportunity. · Our Purpose: At our core, we are dedicated to putting people at th ...

  • Hunter Bond

    Application Support Engineer

    6 days ago

    Hunter Bond belfast, United Kingdom

    Job Title: Application Support Engineer (FIX Connectivity) · Salary: Up to £60,000 + bonuses + benefits package · Location: Belfast · An elite-level FinTech firm is looking for a talented and passionate Application Support Engineer to join their talented team in Belfast. · The co ...

  • Lucera Financial Infrastructures

    Support Engineer Belfast

    6 days ago

    Lucera Financial Infrastructures belfast, United Kingdom

    Job DescriptionAbout Us · Lucera is a New York based firm wholly owned by BGC Partners Inc. (NASDAQ: BGCP), a leading global financial services firm. · We provide best in-class on-demand co-located infrastructure and connectivity, priced on a month-to-month basis, offering a comp ...

  • Lucera Financial Infrastructures

    Support Engineer Belfast

    6 days ago

    Lucera Financial Infrastructures belfast, United Kingdom

    About Us · Lucera is a New York based firm wholly owned by BGC Partners Inc. (NASDAQ: BGCP), a leading global financial services firm. · We provide best in-class on-demand co-located infrastructure and connectivity, priced on a month-to-month basis, offering a compelling solution ...

  • vertex-it-solutions

    Deskside Support Engineer

    1 week ago

    vertex-it-solutions Belfast, United Kingdom Full time

    Job Overview: · We are looking for a Desktop support Engineer on behalf of one of our clients based in Northern Ireland. You will be providing 2nd line IT Support to their technical and non-technical user base. · A successful candidate will have a Full UK driving license to visit ...

  • Experis UK

    Technical Support Engineer

    4 weeks ago

    Experis UK Belfast, United Kingdom

    Technical Support Engineer – Belfast · We are on the lookout for a Technical Support Engineer to join a Global Tech Organisations in their Customer Success Team to work alongside their Technical Experts to support clients and offer an amazing experience. · Technical experience ...

  • Hunter Bond

    Application Support Engineers

    2 weeks ago

    Hunter Bond Belfast, United Kingdom

    Job Title: Application Support Engineer (FIX Connectivity) · Salary: Up to £60,000 + bonuses + benefits package · Location: Belfast An elite-level FinTech firm is looking for a talented and passionate Application Support Engineer to join their talented team in Belfast. The compa ...