Technical Claims Handler - North Shields, United Kingdom - Hadrians Recruitment

Hadrians Recruitment

Verified Company

North Shields, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Technical Claims Handlers

Sector:
Motor Insurance

Location:
Hybrid, 2 days home / 3 days office in North Shields

Hours:
Full time (35hrs, 9am-5pm Mon-Fri) OR Part time available.

Duration:
Permanent role

Salary:
Competitive. Salary depending upon experience + Great benefits package

Great location*:
Easy to get to via Public Transport (Metro) OR If you are a driver, free parking available onsite.

Role overview:

My client is a highly dynamic Insurance broker with Head Office based in North Shield's where the business roots firmly lie.

The business supports provision of specialist insurance products for specific target markets which continues to evolve as the competitive market changes.

The company's expertise in these markets is second to none, and it prides itself on being forward-thinking and customer focused.

Due to continued growth and we have multiple opportunities for Technical Claims Handlers with Motor Insurance experience to join our Claims Department to provide support to our growing customer base.

You will be responsible for end-to-end management of insurance claims, supporting customers through their specific journey through to successful completion of each claim.

Benefits:

Hybrid working
Your birthday off
Pension Scheme
Internal progression
Free onsite parking
Free breakfast
Discounts
Cycle to work scheme

Key responsibilities will include:

Ability to work effectively with customers, third party providers, brokers, and internal stakeholders to deliver high level of customer satisfaction reflective of client brand
Managing the end to claims process which includes, initial assessment, review, investigate then negotiation of claims through to closure to obtain optimum settlement in accordance with individual KPIs, IASA requirements and own agreed limits.
Manages inbound & outbound communication from policyholders and third parties to assist in swift closure of claims and to reduce any unnecessary costs of the claim.
Ensures all documentation and information is attained then recorded to assist liability decision & compliance
Managing own portfolio of claims, prioritising as required managing timeframes/deadlines successfully to ensure closure of claims.
Recognise complaints and in line procedures and refer accordingly and resolve any issues first time where appropriate.

Key qualities & experience required include:

3 years + experience of working in the Motor insurance/claims sector:
Knowledge of insurance claims and insurance industry practices
Claims management experience
Excellent communication & customer service skills
Strong analytical & problemsolving skills
Ability to manage and prioritise multiple claims simultaneously
High level of attention to detail coupled with the ability to follow procedures and guidelines
Experience with handling motor or commercial claims.
Ability to work as part of an effective Team

Experience:

Technical Claims Handling: 2 years (required)
Motor Insurance: 2 years (preferred)

Job Types:
Full-time, Part-time

Pay:
£25,000.00-£28,000.00 per year

Expected hours:
No less than 20 per week

Benefits: