- Assisting in the delivery of all aspects of services via emails, and calls into the portfolio of clients including the management of supply chain related campaigns and projects.
- To effectively interact with internal NQC teams including the Service Delivery and Product and Assurance Team when managing campaigns and client service requirements.
- To interact closely with the NQC Service Delivery team, to gather, monitor and analyse campaign performance data and ongoing campaign strategy on a weekly basis through the duration of a client campaign.
- To assist in the development of campaign plans for each client and update them on an ongoing basis with all current and relevant information concerning the client and the campaign, from the point of handover from the business development/sales manager.
- To assist in the production of relevant weekly, monthly or quarterly service delivery status reports for each client.
- Excellent verbal and written communication skills.
- Experience of working within a customer focussed role - ideally within a Business to Business environment
- The ability to develop and maintain excellent client relationships;
- Ability to work on own initiative and as a member of a team
- Is consistently motivated, committed and able to perform duties in all situations.
- Communicates and receives ideas, views and information to achieve understanding.
- Champions NQC's values and consistently acts in a principled, open and conscientious manner, challenging unacceptable behaviour
- Plans and prioritises activities and resources to maximise performance and minimise errors.
- Thinks creatively and embraces opportunities for change.
- Works collaboratively with cross-functional teams and acts as a team player while supporting colleagues
- Competitive salary package
- Hybrid working policy
- Private pension scheme
- 25 days holiday (Increasing with service) + bank holidays
- Health Cash Plan
- 24/7 Access to a Virtual GP
- Life Assurance (4 x Salary after probation period)
- Regular company socials & events
- Perkbox - giving you weekly free treats, monthly cinema tickets, birthday gifts
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Client Delivery Executive - Manchester, United Kingdom - NQC
Description
About your new company
NQC is a successful and growing software company specialising in supply chain risk management platforms. We're in the 'Tech for Good' space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Government and the Automotive industry.
Based in central Manchester, NQC offers a supportive working atmosphere within a diverse team of people. We work on a hybrid model and regularly meet up outside of the office for team socials and company events. This is an opportunity to work on globally recognised technology solutions used by major brands throughout the world and become part of an exciting long term plan for sustainability, and a better future.
About your new role
The Client Delivery Team is responsible for proactively managing and developing lasting and strategic client relationships and supporting the successful delivery of NQC services into our client accounts both with Automotive OEMs and Tier one suppliers. As Client Delivery Executive you will assist the team in ensuring that all clients experience and benefit from a valued NQC service offering.
Key Responsibilities
As a Client Delivery Executive you are expected to undertake the following responsibilities as part of your day to day activities:
Requirements
To be successful for this role you will ideally meet these requirements
Key Competencies
Benefits
