Jobs
>
London

    Service Transition Manager - england, United Kingdom - Bell Integration - Driving Digital Transformation

    Bell Integration - Driving Digital Transformation
    Bell Integration - Driving Digital Transformation england, United Kingdom

    3 weeks ago

    Default job background
    Description

    Overview

    The Service Excellence, Design and Transition Department sets the standards for service design, transition, and delivery for Bell. The Transition Manager engages throughout the pre-sales stage through to delivery / service commencement or decommission to ensure all services are designed, configured, and transitioned utilising a standard approach and acceptance criteria.

    The Transition Manager is experienced in the design, transition and delivery of services and supports the practices and suppliers (where applicable) and internal Bell support functions in the onboarding of services to ensure a positive customer experience and an efficient ongoing delivery of the service.

    This role is hybrid flexible in South England, with UK wide travel.

    The Role

    Service Design:

    • Supporting the Service Excellence Director in the development of standard service descriptions and components, service levels and support processes to aid the development of RFPs and commercial proposals and agreements
    • Work with pre-sales and sales department and customers and vendors (where applicable) to develop proposal, RFP responses and create Statement of Works prior to business approval

    Service Transition:

    • Design and implementation of the service in accordance with the Bell Service Transition processes
    • Act as the focal point of contact and working with all impacted departments to ensure support readiness
    • Reporting progress to key stakeholders in a timely manner highlighting service and financial progress, dependencies, and risks
    • Ensuring all commercials, support and financial documentation is in place for the continued successful delivery of the service in accordance with the agreed processes, policies, and artefacts

    Service Readiness:

    • Development of service readiness plans, testing completion and test result production
    • Obtain sign off from Service Delivery Managers, practice leads and support teams prior to service commencement
    • Obtain Go / No Go approval from the customer and Bell practices

    Continuous Service Improvement:

    • Capture service improvements throughout the transition of services and ensure a templated plan is handed over to the service owner at the end of the transition
    • Ensure lessons learned are documented throughout the transition and shared with the relevant internal teams for resolution and are recorded in the ITSM tools
    • Support the continuous improvement of Bell's internal processes and service delivery

    Experience, Skills & Qualifications

    • Minimum of 5 years' service transition experience, managing service transitions, plans, and multiple onboarding technical teams
    • Experience within a service delivery / operations capacity
    • Ability to translate contracts to align with service requirements and processes
    • Strong relationship management skills that aid successful knowledge transfer and service readiness
    • ITIL4 Foundation Level
    • Excellent planning and forecasting skills and ability to manage risks
    • Prior experience in working for a managed service provider is desired but not essential
    • Communication (written and verbal), presentation, facilitation, and administration skills
    • Process orientated with experience in developing and implementing processes
    • Ability to deal with high pressure to ensure positive outcomes
    • Flexible approach to assignment of tasks and the ability to adapt to meet changing business needs
    • Self-motivated
    • The ability to communicate in a clear and concise manner to all levels in a variety of different mediums

    Why Join Bell

    • We prioritise internal development opportunities and offer access to our Udemy training platform
    • Competitive Salary
    • Flexible remote working and a supportive environment for varying personal circumstances
    • A diverse and inclusive work culture
    • Modern vibrant workplaces
    • Company pension
    • Private healthcare/dental care
    • Cycle to work scheme
    • And much more

    Protecting your privacy and the security of your data is a longstanding top priority for Bell Integration. Please consult our Privacy Notice (click here) to know more about how we collect, use and transfer the personal data of our candidates.

  • L&G Recruitment

    Transition Manager

    3 weeks ago

    L&G Recruitment london, United Kingdom

    Experience working as a Service Transition Manager · ITIL Certification and ITIL Service Transition-certified (Nice to Have) · Experience in Service Management concepts and ability to apply these in a Service Transition context · ...

  • British Council

    Transition Manager

    1 week ago

    British Council London, United Kingdom

    We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. · We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in par ...

  • FalconSmartIT

    Transition Manager

    1 day ago

    FalconSmartIT London, United Kingdom

    Job Title: Transition Manager · Location: London, UK · Type: Contract · Job Description: · Experience: · We need a Transition Manager (onsite – UK location) on immediate basis. · Client location is London (London Bridge). We are ok with the candidate to be in Birmingham location ...

  • L&G Recruitment

    Transition Manager

    3 weeks ago

    L&G Recruitment london, United Kingdom

    Job DescriptionExperience working as a Service Transition Manager · ITIL Certification and ITIL Service Transition-certified (Nice to Have) · Experience in Service Management concepts and ability to apply these in a Service Transition context · ...

  • British Council

    Transition Manager

    6 days ago

    British Council London, United Kingdom

    Press Tab to Move to Skip to Content Link · Select how often (in days) to receive an alert: · Location: London, UKM, GB Belfast, UKM, GB Cardiff, UKM, GB Edinburgh, UKM, GB Manchester, UKM, GB · We support peace and prosperity by building connections, understanding and trust ...

  • Wipro

    Transition Manager

    3 weeks ago

    Wipro london, United Kingdom

    Job DescriptionThe Company: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We are an exciting organization to work ...

  • SCC

    Service Transition Manager

    2 weeks ago

    SCC United Kingdom

    SCC Flex Contract: Service Transition Manager- £550 per day - via Umbrella - Remote · As a Service Transition Manager, you will: · Service Review: Analyse existing IT services and roadmaps. · Transition Planning: Develop and implement detailed transition plans. · Stakeholder Enga ...

  • Computappoint

    Service Transition Manager

    1 week ago

    Computappoint United Kingdom

    SERVICE TRANSITION MANAGER · Fully remote - with occasional UK wide travel · Permanent · Up to £75,000 · The Role: · This exciting opportunity for an experienced Service Transition Manager to set the standard for service design, transition, and delivery will offer you the ch ...

  • Deltra Recruitment Limited

    Senior PMO Manager Transition and Transformation

    4 weeks ago

    Deltra Recruitment Limited London, United Kingdom

    **Senior PMO Manager** · **Up to £700 per day** · **Remote Working/ London (mínimal)** · **Outside IR35** · **4 months, potential view to extend · Needs to be able to start before 10th March** · **Context** · My client, a global IT consultancy is looking for a Senior PMO Manager ...

  • SCC

    Service Transition Manager

    1 week ago

    SCC London, United Kingdom

    SCC Flex Contract: Service Transition Manager- £550 per day - via Umbrella - RemoteAs a Service Transition Manager, you will:Service Review: Analyse existing IT services and roadmaps.Transition Planning: Develop and implement detailed transition plans.Stakeholder Engagement: Comm ...

  • AdRoc Group

    Service Transition manager

    2 weeks ago

    AdRoc Group London, United Kingdom

    Job Description · We are looking for a Service Transition manager for one of our public sector clients. · Rate: up to £600 per dayLength: 12 monthsLocation: Remote, occasional travel to LondonInside IR35 · As a Service Transition manageryou will have experience in:Demonstrable ex ...

  • Wipro

    Salesforce Transition Manager

    3 weeks ago

    Wipro london, United Kingdom

    Job DescriptionAbout Wipro: · Wipro's dynamic approach to people, process, and technology has led them to be an industry leader for decades. Additionally, since 2006, Wipro has helped companies power their business with the cloud. We provide professional services that help enterp ...

  • Advanced Resource Managers

    Service Transition Manager

    1 week ago

    Advanced Resource Managers London, United Kingdom

    Service Transition Lead · 8 Months · Location: Birmingham or London. Expectation is two days on-site working per week · £587.12 per day (Inside IR35) · On the job details - · The objective of this role is to support a programme of works to move shadow IT (all digital, data, a ...

  • Computappoint

    Service Transition Manager

    3 weeks ago

    Computappoint London, United Kingdom

    SERVICE TRANSITION MANAGER · Fully remote - with occasional UK wide travelnPermanentnUp to £75,000 · The Role:nThis exciting opportunity for an experienced Service Transition Manager to set the standard for service design, transition, and delivery will offer you the chance to wor ...

  • eFinancialCareers

    Onboarding and Transition Manager 12-month Ftc

    3 weeks ago

    eFinancialCareers London, United Kingdom

    **Main Duties and Responsibilities** · - Manage and co-ordinate the client On-Boarding, off-boarding and transitional activity of The Firm's pooled funds, Segregated mandates and CLOS · - Lead co-ordination of all stakeholders, internal & external through the clients on boarding ...

  • ARM

    Service Transition Manager

    1 week ago

    ARM City of London, United Kingdom Contract, Full time

    Service Transition Lead · 8 Months · Location: Birmingham or London. Expectation is two days on-site working per week · £587.12 per day (Inside IR35) · On the job details - · The objective of this role is to support a programme of works to move shadow IT (all digital, data, and t ...

  • TEKsystems

    Senior Service Transition Manager

    2 weeks ago

    TEKsystems London, United Kingdom Full time

    Description: · The Senior Service Transition engineer has proficiency in a diverse set of technologies and tools necessary to design, lead implement and drive transformation to a modern, colleague orientated digital workplace. · You will work within a global team of Security and ...

  • TEKsystems

    Senior Service Transition Manager

    2 weeks ago

    TEKsystems London, United Kingdom

    Description: · The Senior Service Transition engineer has proficiency in a diverse set of technologies and tools necessary to design, lead implement and drive transformation to a modern, colleague orientated digital workplace. · You will work within a global team of Security an ...

  • Investigo

    Service Design and Transition Manager

    4 days ago

    Investigo England, United Kingdom

    IT Service Design and Transition Manager · Investigo are partnering with a large and complex global business who have recently introduced a new IT Operating model to move from a heavily federated IT organisation, dispersed across multiple operating companies, to a more cohesive G ...

  • Amber Labs

    Service Design Transition Managers

    1 week ago

    Amber Labs London, United Kingdom Remote

    At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all ...