Care Coordinator - Birmingham, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An unmissable opportunity has arisen for a Patient Care Coordinator to join my client on a permanent basis.
My client is a reputable private healthcare business with offices in Edgbaston near to Birmingham City Centre.
They are looking for a customer focused professional to join their friendly and welcoming team.
This role is a mix of coordination and consultative sales.

Salary = £20,000 per annum depending on experience
Individual and team bonus = Realistic OTE - £30-35,000 in your first year
Hours = Mon-Fri 9am-5pm
Parking is available on site

This will be a targeted role however the company ethos is selling through customer service and aftercare but you will be rewarded for the work you put in.

Everyone in the team have come from a customer service background

Duties include:

Answering incoming calls to the sales team
Following up on website leads
Responding to incoming enquiries relating to the products and procedures available
Booking consultations with specialists
Book review appointments into the electronic diary system
Send regular lists to relevant hospitals / teams
Process payments by card and bank transfer and raise invoices on the Sage
Assist with the admin and coordination of appointments
Perform aftercare calls
Ensure balance payments and Terms and Conditions received by patient
To deal with incoming and outgoing post and courier services
To develop a relationship with patients and completing follow up tasks where necessary
Assist the Manager with additional tasks when required
General admin duties such as filing, scanning, shredding, photocopying
Must have previous consultative sales experience
Target driven
Team player and willing to achieve results for other members
Experience within the medical, healthcare or cosmetic sector is a bonus
Strong communicator
Persuasive yet empathetic