Customer Care Operative - Ipswich, United Kingdom - Seven Asset Management

Seven Asset Management

Verified Company

Ipswich, United Kingdom

1 day ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Seven Asset are seeking to appoint a Night Shift Customer Care Operative to join our busy Operations team.

Are you a vibrant and driven individual? Do you have excellent customer care skills with the ability to work in a fast-paced environment? If you can answer YES to these questions, then we want to hear from you.

What Can We Offer You?

The chance to join a forwardthinking Company who have prided themselves on service and reputation since their inception in 199
An opportunity to be part of a vibrant culture
Attractive salary
20 days holiday which increases with length of service, up to 25 days
A day off for your Birthday
Life assurance from day one
Free 24hour employee assistance program
Free health & wellbeing subscription
Working hours of 21:00 07:00, Monday
Thursday (4 day working week)
Town Centre Office

Skills & Personal Attributes Required

Excellent telephone manner and customer care skills
Comfortable with IT operating systems
To be able to work in a fastpaced environment
To complete all tasks to a high standard
Ability to work on your own initiative & on your own
Possess good all round team player capabilities
High levels of attention to detail

Main Duties / Responsibilities

To deal with vehicle breakdowns and customer enquiries while ensuring that vehicle downtime is kept to a minimum
Answer all incoming calls and ensure all inbound enquiries are redirected to the correct departments
Update and manage the live internal VOR (Vehicle off road) and roadside breakdown boards
Maintain an uptodate knowledge of preferred suppliers and update all customer and supplier details on a regular basis
Keep the relevant technical fleet engineer and line manager fully informed of all customer and supplier issues as soon as possible.
Maintain a list of outstanding supplier invoices and continually chase suppliers to ensure they are kept to a minimum
Competently check the vehicles current status and historical repairs for repeated mechanical issues
Understand the authorisation escalation process
Inform all clients of recharge items as soon as possible & upload requested photos
Process proforma invoices
Chase outstanding service & inspection paperwork
Input vehicle mileage data