- Provide a point of escalation to support incidents relating to hardware, software, network connectivity and application services to a wide variety of external customers.
- Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes.
- Resolve incidents to stringent customer defined SLAs.
- Drive service improvement within the service desk to improve first time fix resolution times.
- Communicate clearly, effectively and in a timely manner with all customers.
- Create and maintain accurate documentation within the centralised management database.
- Provide any on-site support to resolve customer service outages as required to meet SLAs.
- Support with the delivery of projects where applicable.
- Continue to develop technical knowledge and skillset through formal training, informal training and hands on practical experience and mentoring other members of the team.
- Minimum 2 years' experience in a 1st or 2nd Line role within a service desk environment.
- Good knowledge of Windows Server, Virtual environments (VMWare, Microsoft Azure), SQL Server, MS Windows, Networking LAN, WAN, VPN and Wireless, Active Directory, Antivirus.
- Microsoft 365 and related technologies
- Exchange Online
- Conditional Access/MFA
- Firewalls (NAT/PAT/ACLs)
- PC hardware/software trouble-shooting skills.
- Excellent communication and interpersonal skills; professional telephone demeanour.
- Strong customer service skills and attention to detail.
- MS-100 or AZ-104 certifications would be preferred but not essential.
- Patience and ability to work under pressure with good organisational skills.
- The ability and desire to develop the role and make it your own, suggesting improvements for process where appropriate to enhance internal and external experiences.
- Committed to achieve our client's vision.
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Service Desk Engineer
3 weeks ago
Brewster Partners Recruitment Group Chesterfield, United Kingdom**THE COMPANY**: · Brewster Partners are working on a number of great roles with a leading MSP client based in the Yorkshire region. · We are supporting with their Service Desk Engineer role and would be keen to speak with suitable clients as soon as possible. · **THE JOB**: · - ...
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Kathryn Hanks Recruitment Limited Beighton, United Kingdom**JOB: Service Desk Engineer** · **LOCATION: Halfway/Mosborough (S20)** · **STATUS: Permanent** · **SALARY: Up to £28k plus benefits** · **FULL UK DRIVING LICENCE ESSENTIAL** · My client is seeking to recruit a permanent IT Service Desk Engineer. · As a member of the IT Services ...
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Stoneseed Ltd Chesterfield, Derbyshire, United Kingdom £40,000Job Title: Service Desk Escalation Engineer (3rd line) · Location: Hybrid working (Client based in Barlborough) · Contract: Permanent Full Time · Our client, who provides IT Support services to Businesses is looking for a "hands on" Service Desk Escalation Engineer (3rd line) wh ...
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IT Service Desk Engineer
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Stoneseed Ltd Chesterfield, Derbyshire, United KingdomJob Title: Service Desk Escalation Engineer (3rd line) · Location: Hybrid working (Client based in Barlborough) · Contract: Permanent Full Time · Our client, who provides IT Support services to Businesses is looking for a "hands on" Service Desk Escalation Engineer (3rd line) wh ...
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Service Desk Engineer
2 weeks ago
Andy File Associates Chesterfield, Derbyshire, United KingdomAndy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent role. · Reports to:Service Desk Manager · This position will provide technical support to our clients customers within a service desk environment mainly managed b ...
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Service Desk Escalation Engineer
1 week ago
Stoneseed Ltd Chesterfield, United Kingdom Permanent, Full timeJob Title: Service Desk Escalation Engineer (3rd line) · Location: Hybrid working (Client based in Barlborough) · Contract: Permanent Full Time · The role of Escalation Engineer · Our client, who provides IT Support services to Businesses is looking for a "hands on" Service Desk ...
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Service Desk Escalation Engineer
1 week ago
Stoneseed Chesterfield, United Kingdom Full timeJob Title: Service Desk Escalation EngineerLocation: Hybrid working (Client based in Barlborough, Chesterfield)Contract: Permanent Full TimeThe role of Escalation Engineer Our client, who provides award winning IT Support solutions to Businesses has an exciting opportunity for a ...
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Service Desk Escalation Engineer
3 weeks ago
Stoneseed Ltd Chesterfield, United Kingdom Permanent, Full timeJob Title: Service Desk Escalation Engineer · Location: Hybrid working (Client based in Barlborough, Chesterfield) · Contract: Permanent Full Time · The role of Escalation Engineer · Our client, who provides award winning IT Support solutions to Businesses has an exciting opport ...
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Service Desk Escalation Engineer
3 days ago
Stoneseed Ltd Chesterfield, Derbyshire, United Kingdom £40,000Job Title: Service Desk Escalation Engineer (3rd line) · Location: Hybrid working (Client based in Barlborough) · Contract: Permanent Full Time · The role of Escalation Engineer · Our client, who provides IT Support services to Businesses is looking for a "hands on" Service Des ...
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Service Desk Escalation Engineer
2 weeks ago
Stoneseed Ltd Chesterfield, Derbyshire, United KingdomJob Title: Service Desk Escalation Engineer · Location: Hybrid working (Client based in Barlborough, Chesterfield) · Contract: Permanent Full Time · The role of Escalation Engineer · Our client, who provides award winning IT Support solutions to Businesses has an exciting oppo ...
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Remote Service Desk Engineer
2 weeks ago
Stoneseed Ltd Chesterfield, Derbyshire, United KingdomJob Title: Service Desk Escalation Engineer · Location: Hybrid working (Client based in Barlborough, Chesterfield) · Contract: Permanent Full Time · Our client, who provides award winning IT Support solutions to Businesses has an exciting opportunity for a "hands on" Escalation ...
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Service Desk Escalation Engineer
4 days ago
Stoneseed Ltd Chesterfield, Derbyshire, United KingdomJob Title: Service Desk Escalation Engineer (3rd line) · Location: Hybrid working (Client based in Barlborough) · Contract: Permanent Full Time · The role of Escalation Engineer · Our client, who provides IT Support services to Businesses is looking for a "hands on" Service Des ...
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Senior Service Desk Engineer
2 days ago
Verus Recruitment LTD Dinnington, United KingdomJob Title: Senior Service Desk Engineer · **Salary**: £25,000 - £32,000 (DOE) · Location: Sheffield · Verus are proud to be working with an award-winning group based in Sheffield, the city centre of Manchester, and Watford. COVID19 has increased their business volumes and they ar ...
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Service Desk Escalation Engineer
1 week ago
Stoneseed Ltd Chesterfield, Derbyshire, United KingdomJob Title: Service Desk Escalation Engineer · Location: Hybrid working (Client based in Barlborough, Chesterfield) · Contract: Permanent Full Time · The role of Escalation Engineer · Our client, who provides award winning IT Support solutions to Businesses has an exciting oppo ...
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Context Recruitment Limited Nottingham, United Kingdom**2nd Line Service Desk Engineer - Nottingham** · A market-leading IT Services Provider based in Nottingham is seeking a 2nd Line Engineer to join their internal IT support function. They are a serious player within the networking/security/cloud industry and are seeking technolog ...
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Stoneseed Chesterfield, United KingdomJob Title: Service Desk Escalation Engineer (3rd line)Location: Hybrid working (Client based in Chesterfield)Contract: Permanent Full Time · The role of Escalation Engineer · Our client, who provides IT Support services to Businesses is looking for a "hands on" Service Desk Escal ...
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Stoneseed Chesterfield, United KingdomJob Title: Service Desk Escalation Engineer (3rd line)Location: Hybrid working (Client based in Barlborough)Contract: Permanent Full TimeThe role of Escalation Engineer Our client, who provides IT Support services to Businesses is looking for a "hands on" Service Desk Escalation ...
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Service Desk Escalation Engineer 3rd line
4 days ago
Stoneseed Chesterfield, United KingdomJob Title: Service Desk Escalation Engineer (3rd line)Location: Hybrid working (Client based in Barlborough)Contract: Permanent Full Time · The role of Escalation Engineer · Our client, who provides IT Support services to Businesses is looking for a "hands on" Service Desk Escala ...
Escalation Service Desk Engineer - Chesterfield, United Kingdom - Andy File Associates
Description
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent role.
Reports to: Service Desk Manager
Salary: £40k - £50k
Overview
This position will provide technical support to our client's customers within a service desk environment mainly managed by remote access. A good technical knowledge is essential to provide an escalation point where required and ensure incidents and problems are dealt with quickly and efficiently. A desire to provide an exceptional experience at all times is a must, along with an understanding of the commercial goals of the business as a whole.
Responsibilities
Skills
Escalation Service Desk Engineer professionals in Chesterfield
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Kalon Mills
Delivered Sales Coordinator