Room Service Manager - England, United Kingdom - Sytner

Description

Jaguar Land Rover Service Centre Ascot are looking to recruit an experienced and successful Service Reception Manager to oversee the department.

Reporting in to the Aftersales Manager, your primary focus will be to ensure our customers receive excellent levels of service, in line with brand expectations.

This position would suit someone already in an Assistant Service Manager position, Reception Supervisor role, or a very proactive and enthusiastic Senior Service Advisor looking for their next career step.

Please note, Jaguar Land Rover brand experience is preferred for this role.

The role will require someone who is passionate about delivering excellent levels of customer service, who can mentor and coach their team on a daily basis, and be proactive to ensure the department anticipates the needs and demands of customers.

You will need to be a leader of people and an ambassador for the brand and dealer group.

You will be experienced in engaging and building the capability of your team to be proactive on a day to day basis; Your communication skills will be outstanding as you and your team are the bridge between the customer and the service department.

You will also need a proven track record in customer experience/satisfaction measures.

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

Enhanced Holiday Entitlement - 33 days inc. bank holidays
Industry-leading Maternity, Paternity and Adoption Pay
Career Development
Recognition of Long Service every 5 years
Discounted Car Schemes
High Street Discounts
Discounted Gym memberships
Cycle to work scheme
One day a year paid voluntary / community work
Business social events

We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

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