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    Retail Store Manager- Permanent - Bicester, Oxfordshire, United Kingdom - Versace

    Versace
    Versace Bicester, Oxfordshire, United Kingdom

    6 days ago

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    Description

    Italian heritage, fearlessly Luxury forward, iconic design and a family first culture where we believe in the empowerment, motivation and growth of all employees.

    Founded in 1978, Versace is one of the leading global fashion design houses.

    Under the Artistic Direction of Donatella Versace since 1997, Versace designs, manufactures and distributes fashion and lifestyle products including haute couture, women and men RTW, accessories and fragrances.

    Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your business through client relationship management and events.

    The Store Manager / General Manager will join our team reporting to the Area Manager supporting the development of an energetic team that is focused on maintaining exceptional levels of customer service.

    Partner with the Area Manager to maximize sales and margin goals
    Responsible for the sales and KPIs performance of the store
    Develop business strategies, set achievable goals and targets and implement incentives to help boost sales

    Team Management
    Set personalized objectives for the year for every team member and follow-ups along the year to develop behavior, performance and capabilities
    Attract, develop and lead a high-performance team through effective training, coaching and/or motivational activities
    Motivate team to drive results through effective training, accountability and celebrating successes
    Ensure the in-store follow-up after trainings delivered on the brand, products, operations and soft skills
    Plan and conduct daily and weekly in store briefings to motivate the team, set objectives and show how to reach them
    Client Management
    Ensure superior customer service standards, through constant follow up with the team, to deliver the Versace experience
    Be a brand ambassador and build relationships with Versace clients. Develop and expand customer base by capitalizing on high-profile clientele and sales
    Maintain an active social relationship with clients and community by understanding the needs and changes of the market


    CRM

    Monitor the team on managing their customer database, ensure they take actions to maintain a long-term relationship with customer and maximize sales opportunity.

    Implement and manage the boutique's community outreach program to maintain active social relationships with clients
    Support the organization of in-store & promotional events, liaising with merchandising & PR team

    Store Management and Operations
    Assures optimum shrinkage results are met by enforcing security measures and maintaining consistent accuracy in inventory levels
    Remain in compliance with operational and company policies and procedures
    store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up
    operational excellence in all store processes including managing and balancing all related budgetary expenses

    years of experience in retail management – luxury experience preferred
    understanding of specialty retail, including business development, visual merchandising and store operations
    skills to include operation of retail point of sale system, Word, Excel and email
    relationships skills and ability to maintain long-term with clients and understands the needs and changes of the market
    team management skills, with the potential to develop people personally and professionally
    positive and constructive approach, sales focused with the ability to take ownership

    a true fashion expert with a passion for sales
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