Jobs

    IT Support Technician - Woodbridge, United Kingdom - Reed

    Reed
    Reed Woodbridge, United Kingdom

    2 weeks ago

    Reed background
    permanent Technology / Internet
    Description

    IT Support Technician

    • Job Type: Full-time
    • Location: Ipswich, Suffolk
    • Salary: Competitive, £25,000 - £29,000

    An innovative Managed Service Provider in Ipswich, Suffolk, is looking for a skilled IT Support Technician to enhance their Support Team. The position involves assisting various customers with their IT systems, network infrastructure, and cybersecurity. The chosen applicant will work in a team that is recognized for delivering top-notch service.

    Day to Day Responsibilities:

    • Handle support issues and oversee Managed Service processes.
    • Utilize PSA and RMM tools for call management and issue reporting.
    • Work independently and collaboratively within a supportive team.
    • Participate in ongoing training to enhance skills and knowledge.

    Required Skills & Qualifications:

    • Minimum of 3 years' experience in IT support.
    • Proficiency in Microsoft 365 administration.
    • Familiarity with PSA and RMM tools; managing these systems is a plus.
    • Strong communication skills to aid individuals at all levels.
    • Valid driving licence and willingness to travel for work.
    • Ability to analyze business processes and suggest improvements.

    Benefits:

    • Competitive salary commensurate with experience.
    • 20 days of annual leave.
    • Professional development and training opportunities.
    • Collaborative and supportive team environment.

    If this role interests you, please consider applying.

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