Jobs

    IT Support Specialist - East Anglia, United Kingdom - Haltermann Carless

    Haltermann Carless
    Haltermann Carless East Anglia, United Kingdom

    2 weeks ago

    Default job background
    Full time
    Description

    Job Description As an IT Support Specialist, you will be responsible for providing efficient and professional assistance to all employees of the company regarding IT-related issues and enquiries.

    You will be the first point of contact for technical support, ensuring smooth operation of IT systems.

    The position will be based in Harwich but will also provide support across our other UK sites (in Surrey and Cheshire).


    Phone and Email Support:
    Answering requests from employees to diagnose and resolve their IT problems.
    Analysing and resolving IT issues, including hardware, software and network problems. Assisting with the installation, configuration and updating of software.

    User Training:
    Providing guidance and training to employees to prevent common issues and improve understanding of IT systems.

    Collaboration with Other Teams:
    Working closely with other IT teams to resolve complex issues and ensure effective communication.
    Updating knowledge databases and creating reports on common issues and solutions.

    Infrastructure Support:
    Troubleshoot, support & maintain servers and network switches.

    Microsoft System Center Config Manager:
    Manage clients, software packages, updates and OS deployment task sequences.
    Some travel will be required to other sites within the UK.
    Benefits include 25 days' holiday, Life Assurance, Pension, Healthcare scheme and Cycle to Work.


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