- Responsible for all aspects of the day to day running of the contact centre including :
- * Conducting Monthly 1-2-1s sessions with the management team (x2 at present) * Overseeing the delivery of staff health checks and monthly 1-2-1 sessions * Conducting coach the coach sessions * Completing call calibration sessions * Working with key stakeholders to ensure compliance scores are being delivered. * Creating succession plans in order to give opportunities across the department. * Responsible for the delivery of all operational sales targets including Leads/Sales and conversion. * Managing behaviours and thus maintaining a professional department in line with HR processes. * Ability to motivate via various initiatives keeping a fresh approach. * Proficient in Microsoft packages such as Excel etc * Understanding although in-depth knowledge not essential of dialler management systems * Competent in working on CRM systems. * Reporting directly to both Head of Sales and Operational Director This is a fully hands on role presenting a fantastic opportunity for the right candidate, giving the opportunity to own and develop to their own department forward
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Referral Management Centre Team Leader
1 week ago
NHS Midlands and Lancashire Commissioning Support Unit Leyland, United KingdomDue to the development and expansion of the service an exciting and challenging opportunity has arisen for a Team Leader in our telephone call centre based at Leyland House, Leyland. · We are looking for an enthusiastic, self-motivated, and highly organised individual who will th ...
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Contact Centre Manager
1 week ago
Matt Burton Urmston, United KingdomMBA are looking for a Contact Centre Manager to work out of our client's prestigious Automotive Retail Centre in Manchester. This is a great opportunity to work with one of the most prestigious brands in the automotive industry. · The client is a family run business who started o ...
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Contact Centre Manager
2 days ago
Page Personnel Secretarial & Business Support Salford, United KingdomOur Customer Success team provides insight into our valuable asset, our customers. Passionate about their experience to ensure they are happy and remain loyal is our number one priority. We put them at the heart of our decisions and go the extra mile toexceed their expectations. ...
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Contact Centre Manager
1 day ago
Page Personnel Secretarial & Business Support Manchester, United KingdomA market leading client with in the retail soace based in the centre of Manchester. · **Client Details** · A well known market leading client in the retail sector. · **Description** · You'll be responsible for the day to day running of customer enquiries, providing motivation and ...
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Contact Centre Manager
1 week ago
Omni RMS Warrington, United Kingdom**Team Overview** · The role of Consumer Contact Team (CCT) is to support the interests of citizens/consumers in accordance with the Communications Act 2003 & Online Safety Bill. · **Purpose of the Role** · We aim to deliver best-in-class customer service with a consistent feel a ...
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Assistant Centre Manager
1 week ago
KwikFit Oldham, United KingdomThe role · Our Supervisors support the Centre Manger with the day to day operation of a busy Fast Fit Centre as well as delivering great customer service and providing leadership support to inspire and motivate a team. · Skills & experience · It's very likely that you'll come fro ...
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Data Centre Operations Manager
1 hour ago
Eutopia Solutions ltd Liverpool, United Kingdom**Data Centre Operations Manager up to £55,000 with exceptional benefits - Liverpool based /Hybrid working** · We are partnered with one of the largest Employers in the region, a leading Russell Group University who are looking for a Data Centre Operations Manager. · A leader wit ...
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Tuition Centre Assistant Manager
1 day ago
Appcastenterprise Greater Manchester, United Kingdom**Reference**V00541 **Vacancy category**Graduate & Internship **Role function**Education Management and Service Delivery **Contract type**Permanent **Hours**Full time **Vacancy level**Graduate ** Region**Greater London **Location**New Cross Gate **Required by (YYYY-MM-DD)** **Des ...
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Contact Centre Operations Manager
1 day ago
Page Personnel Secretarial & Business Support Manchester, United KingdomAn exciting opportunity has arisen for a Contact Centre Operations Manager to join a market leading business, based in Manchester City Centre. · **Client Details** · Our client, based in Manchester, is a market leading retail business. Due to continued growth, they are looking fo ...
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Restaurant Manager, Brookside Garden Centre
1 week ago
The Klondyke Group Stockport, United Kingdom Full timeWe are looking for a fulltime Restaurant Manager to join the team in our Restaurant in Brookside Garden Centre. · Our restaurant boasts an impressive menu serving the highest quality, mouth-watering food using the best local produce and home baking with everything made in-house. ...
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Centres Manager
5 days ago
Vetro Recruitment Rossendale, Lancashire, United KingdomLaunch your career with a growing, child-centred organisation · Be the difference for families at this brand new Family Assessment Home. · Lead a team & shape a new service in a beautiful setting in East Lancashire · £Competitive salary & benefits package · Opportunity to shap ...
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Centres Manager
1 week ago
Vetro Recruitment Rossendale, Lancashire, United KingdomLaunch your career with a growing, child-centred organisation · Be the difference for families at this brand new Family Assessment Home. · Lead a team & shape a new service in a beautiful setting in East Lancashire · £Competitive salary & benefits package · Opportunity to sha ...
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Cleaning Domestic
1 week ago
Lancashire County Council Chorley, United KingdomSalary £12.00 per hour | Part time | 2.5 hours per week | Permanent | Fosterfield Day Care Centre | Chorley, | · **International Sponsorship **- this role is **not **open to international sponsorship · Contract: Permanent / Part Time · Contracted Hours: Saturday (2.5 hours per we ...
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Real Time Analyst
1 week ago
CCP Chorley, United KingdomAre you an experienced Real Time Analyst seeking an exciting opportunity? · Do you possess a positive, can-do attitude and enjoy working in a busy, contact centre environment? · CCP are delighted to be supporting one of world's largest luxury holiday operators with their appointm ...
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Mobile Cleaning Operative
2 days ago
Lancashire County Council Chorley, United Kingdom**| Salary £12.00 per hour | Permanent, Part Time, 20 hours per week | Chorley | · **International Sponsorship - this role is not open to international sponsorship · **Mobile Cleaning Operative | Chorley** · **About the Role** · The Facilities Management Team at Lancashire County ...
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Control Room Assistant
1 week ago
Churchill Support Services Chorley, United Kingdom**Hourly Rate**: £10.96 · **Shift Pattern**: 4 on, 4 off, nights available · **Churchill Support Services, Unit 19, Matrix Way, Chorley, PR7 7ND** · **Main duties and responsibilities**: · - Incident management · - Responding to CCTV activations · - Scheduling the shifts of Secur ...
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Customer Service Team Leader
1 week ago
Page Personnel Chorley, United KingdomPermanent role with hybrid flexibility · - Pension scheme + annual holiday allowance · **About Our Client**: · The client we are working with is a specialist plumbing installation company who manufactures and produces their wholesale products. The client work cooperatively with s ...
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Driver
1 week ago
Adferiad Recovery Chorley, United KingdomSalary: £10.90 (£12.22 with annual leave accruement) · We are looking for Drivers to join our bank team to collect clients* of our residential drug & alcohol treatment centre from their home area and transport them to our centre in Chorley. You may be required to cover journeys t ...
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Customer Service Team Leader
1 week ago
Page Personnel - UK Chorley, United KingdomPermanent role with hybrid flexibility · - Pension scheme + annual holiday allowance · **About Our Client**: · The client we are working with is a specialist plumbing installation company who manufactures and produces their wholesale products. The client work cooperatively with s ...
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Control Room Assistant
3 days ago
Church hill Support Services Chorley, United Kingdom04 / 04 / 2023 · Control Room Assistant · **Location**: Chorley PR7 7ND · **Position**: Control Room Assistant · **Employment**: Full time · **Salary**: £10.96 per hour · **Post Date**: 04 / 04 / 2023 · **Salary**: £10.96 per hour. · **Shift Pattern**: 4 on, 4 off, days & nights ...
Contact Centre Manager - Chorley, Lancashire, United Kingdom - Uniting People
Description
Contact Centre ManagerSalary 40k Commission up to £1000 per month OTE of £52k This is an exciting opportunity for the right individual to join our team on our GI (General Insurance) department.
Responsible for between 30 and 50 FTE + management team, you will spearhead a blend of both outbound Lead gen agents and experienced sales advisors, this will be on a 2-1 basis (two lead gen agents to every sales advisor)Responsibilities:
