- To manage rescheduling and cancellation requests within the PEP portal.
- To provide an accessible, responsive patient focused service that reacts quickly to their identified need, and act as a point of contact for the patient throughout the process.
- To provide a first line Supervisory service taking calls and liaising with distressed or anxious patients and carers, including those wishing to make complaints about the service. Answering basic Clinical queries from patients and giving advice, such as where to obtain test results, who the patient needs to speak to. Or other departments they have been referred onto as a result of their initial appointment.
- To support and provide patients and staff with a wide range of information, i.e. hospital visiting hours, parking, directions to hospitals, what patients should bring with them to clinic (medications, urine samples, etc.)
- Provide a responsive Emergency GP Bed Referral Service by taking accurate patient clinical information and medical condition details, inputting them onto Operation Access Database, forwarding e mail and faxed details to A&E, Bed manager and Medical Records on relevant Trust site ready for emergency admission.
- To adhere to the principles of patient, carer and public involvement in the work area, in line with Section 11 of the Health and Social Care Act 2001 and the Trust's strategy for Patient, Carer & Public Involvement; to ensure that patients are the focus of everything they do and follow good practice shared in line with the Trust's policies and procedures, such as learning from complaints and concerns.
- Ability to demonstrate an understanding of issues relating to confidentiality when dealing with sensitive issues.
- Responsible for organising own workload and planning of teams day to day work, prioritising and delegating work as necessary to team, working under pressure and dealing with non-routine situations, to meet NHS target deadlines.
- To analyse information relating to clinic capacity and demand within outpatient Services to meet NHS waiting time targets, using this information to make judgements where there is a range of options to resolve the situation, e.g. arranging extra clinics, overbooking clinics.
- Resolving any clinic capacity problems highlighted by the team.
- Meets with Operational Services Managers to discuss and plan necessary capacity needed to meet NHS targets.
- Responsible for planning and organising the setup of any additional clinics needed. Requesting the appropriate staffing and rooms i.e. x-ray departments, out-patients sisters, ECG, technicians, receptionists, secretaries and consultants.
- Notifying the various Medical Records Departments to arrange the transfer of medical files between the originating sites, in line with Caldicott rules.
- Setting up complex clinic profiles on patient administration system which demands intense concentration for prolonged periods due to the quantity and timescales needed. These are often changed at short notice, requiring adjustment more than once, if problems arise. e.g. Staff not being available at short notice, Consultants cancelling due to study leave, annual leave, etc. To act as the expert and to advise/help team members with problems and queries on these changes, this will result in daily interruptions.
- To escalate any changes to clinics received from clinicians without six weeks notice where patients are going to breach waiting times or patient care will be affected.
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Team Leader
Found in: Talent UK C2 - 3 days ago
Victim Support Cumbria, United Kingdom Fixed TermTeam Leader - IDVA · We have a rare opportunity for a Team Leader for our Turning the Spotlight Perpetrator Service in Cumbria, working 37.5 hours a week to cover maternity leave until March 2025. · Do you want to make a difference every day? Do you want to contribute to change ...
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Weekend Team Leader
Found in: Jooble UK O C2 - 4 days ago
North Lakes Carlisle, Cumbria, United KingdomContract Type : Full-time, Permanent · Entry level Salary: £27,583.20 in sleep in shifts. · 20 in sleep in shifts · Specific Hours : 42 hours per week- shift pattern on rotation ...
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band 4 team leader
Found in: Talent UK C2 - 3 days ago
Axis Carlisle, United KingdomJobDescription:ToManage the Patient EngagementPortal: · To managerescheduling and cancellation requests within the PEPportal. · To provide an accessible responsivepatient focused service that reacts quickly to their identifiedneed and act as a point of contact for the patient thr ...
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Team Leader
Found in: Jooble UK O C2 - 46 minutes ago
Nike Deutschland GmbH Gretna Green, Dumfries & Galloway, United KingdomWerde Teil des Teams von NIKE, Inc. · NIKE, Inc. stattet nicht nur die besten Athleten der Welt aus. Wir erkunden neue Möglichkeiten, finden Wege und überwinden die Grenzen des Machbaren. Unser Unternehmen sucht nach Menschen, die wachsen, denken, träumen und gestalten möchten. ...
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Team Leader
Found in: Jooble UK O C2 - 3 days ago
CareTech Group Lockerbie, United Kingdom*Driving License is Essential Due to Rural Location* · - Must be Over 21 - · Salary (DOE & Qualifications) · Working hours - 37.5hrs per week, as part of a rota including sleep overs (2 days on and 4 days off – average of 10 sleep overs per month) · About us · ACAD is a well-esta ...
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Team Leader
Found in: Talent UK C2 - 3 days ago
Logoplaste Dumfries, United KingdomLogoplaste UK is currently seeking to recruit Team Leaders in Dumfries. · Reporting to the Production Manager, the Team Leader will be required to work as an integral part of the production team and be able to demonstrate a good hands-on approach, including administrative tasks. ...
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Maintenance Supervisor
Found in: SonicJobs Direct Apply UK - 4 days ago
Pioneer Selection Carlisle, United Kingdom Full timeMaintenance Supervisor · Salary: £51,000 - £56,000 · Location: Carlisle, Cumbria · I'm currently recruiting for a Maintenance Supervisor position at an industrial manufacturing company in Carlisle. I'm in search of a Maintenance Team Leader, with either an electrical or mechanica ...
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Scrub Nurse
Found in: SonicJobs Direct Apply UK - 2 days ago
Leaders In Care Recruitment Ltd Carlisle, United Kingdom Full timeLeaders in Care is looking to recruit an Ophthalmic Scrub Nurse in Carlisle, for the UK's Leading Eye Care specialist, and the role offers a salary of circa £32,700 - £40,500 (negotiable dependent on Scrub and Ophthalmology experience). · You'll be working within a state-of-the- ...
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Registered Nurse
Found in: SonicJobs Direct Apply UK - 5 days ago
Leaders In Care Recruitment Ltd Carlisle, United Kingdom Full timeAre you a Registered Nurse ready for a new challenge? We've got a fantastic opportunity for you to join a state-of-the-art private ophthalmic clinic in Carlisle. This role is all about providing top-notch clinical support and ensuring high standards of care are always met. This r ...
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Ophthalmic Scrub Nurse
Found in: SonicJobs Direct Apply UK - 4 days ago
Leaders In Care Recruitment Ltd Carlisle, United Kingdom Full timeAre you a Scrub Nurse with a heart full of compassion and an eye for detail? We've got a fantastic opportunity for you to join a leading Eye Care specialist in the UK, based in Carlisle. This role comes with a salary ranging from £33,000 to £41,000, negotiable based on your exper ...
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Financial Controller
Found in: SonicJobs Direct Apply UK - 4 days ago
Michael Page Carlisle, United Kingdom Full timeOpportunity to join the commercial finance function of a successful business · Gain broad exposure to the senior leadership team & business strategy · About Our Client · Michael Page are pleased to be partnering with Carr's Group plc, in Carlisle, to recruit a Financial Controlle ...
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Valeter Team Leader
Found in: Talent UK C2 - 3 days ago
Logic 360 Group Northern Ireland, United Kingdom Full timeWe are excited to announce that we have an opening available as Team Leader working with our valued Customer, Enterprise Rent-a-Car. The Assured Group are proud to continue their working relationship as preferred outsource vehicle preparation specialists for Enterprise Rent-A-Car ...
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Trading Team Leader
Found in: Talent UK C2 - 3 days ago
Booths Penrith, United Kingdom PermanentTRADING TEAM LEADER · Advertised Salary: £12.50 p/h · Job Description: · Booths is more than just a well-loved store. It is a family. It is about the People, the Product and the Place. We have been a family-run business since 1847 and joining our team really does feel like joi ...
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Senior Pensions/team Leader
Found in: Jooble UK O C2 - 1 day ago
Cooneen By Design Ltd Northern Ireland, United KingdomCooneen Group are hiring the position of Business Transformation Lead to work at a Group Level from our Fivemiletown Head Office site. The successful person will work to Identify and lead large transformational projects covering business process, organizational structure and syst ...
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Specialist Team Leader 18+
Found in: Talent UK C2 - 2 days ago
Booths Penrith, United Kingdom PermanentSPECIALIST TEAM LEADER - RETAIL · Advertised Salary: £12.50 p/h · Job Description: · Booths is more than just a well-loved store. It is a family. It is about the People, the Product and the Place. We have been a family-run business since 1847 and joining our team really does fe ...
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Project Management Team Leader
Found in: Jooble UK O C2 - 2 days ago
Holmen Paper Madrid SL Workington, Cumbria, United KingdomHolmen Board & Paper is a Swedish business and a member of the Holmen Group. The Workington Mill produces premium paperboard under the brand Incada. An exciting opportunity has arisen for a Project Team Manager reporting to the Head of Operations.Leading and developing the Projec ...
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184388 Crisis Service Team Leader
Found in: Talent UK C2 - 3 days ago
NHS Dumfries & Galloway Dumfries, United Kingdom PermanentAn exciting opportunity has arisen within Unscheduled Care Mental Health Services for a motivated, vibrant and experienced nurse with highly developed clinical and leadership skills. · We are looking to recruit a dynamic, credible and visible leader to the post of Team Leader for ...
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Director of Manufacturing
Found in: Appcast UK C C2 - 4 days ago
Drayton Cumbria, United KingdomDrayton are seeking a Site Director to take the helm at a flourishing food factory. · Are you a seasoned food manufacturing leader ready to steer a multi-million-pound operation to even greater heights? · Our client has been one of cornerstone of the UK food industry for generat ...
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Director of Manufacturing
Found in: Ziprecruiter UK C2 - 2 days ago
Drayton Cumbria, United KingdomJob Description · Drayton are seeking a Site Director to take the helm at a flourishing food factory. · Are you a seasoned food manufacturing leader ready to steer a multi-million-pound operation to even greater heights? · Our client has been one of cornerstone of the UK food in ...
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General Practice Surveyor to Director level
Found in: Appcast UK C C2 - 5 days ago
Kingsley Cumbria, United KingdomGeneral Practice Surveyor (MRICS Qualified) / Senior Surveyor to Director Level · Cumbria, UK - Competitive Salary & Benefits D.O.E. · VACANCY REF: AK1877784 · Q: Are you a General Practice Surveyor who would relish the opportunity to work in and around the idyllic Lake District ...
band 4 team leader - Carlisle, United Kingdom - Axis
