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Carlisle

    band 4 team leader - Carlisle, United Kingdom - Axis

    Axis
    Axis Carlisle, United Kingdom

    1 week ago

    Default job background
    Description

    JobDescription:ToManage the Patient EngagementPortal:

    • To managerescheduling and cancellation requests within the PEPportal.
    • To provide an accessible responsivepatient focused service that reacts quickly to their identifiedneed and act as a point of contact for the patient throughout theprocess.
    • To provide a first line Supervisoryservice taking calls and liaising with distressed or anxiouspatients and carers including those wishing to make complaintsabout the service. Answering basic Clinical queries from patientsand giving advice such as where to obtain test results who thepatient needs to speak to. Or other departments they have beenreferred onto as a result of their initialappointment.
    • To support and provide patientsand staff with a wide range of information i.e. hospital visitinghours parking directions to hospitals what patients should bringwith them to clinic (medications urine samplesetc.)
    • Provide a responsive Emergency GP BedReferral Service by taking accurate patient clinical informationand medical condition details inputting them onto Operation AccessDatabase forwarding e mail and faxed details to A&E Bedmanager and Medical Records on relevant Trust site ready foremergency admission.
    • To adhere to theprinciples of patient carer and public involvement in the work areain line with Section 11 of the Health and Social Care Act 2001 andthe Trusts strategy for Patient Carer & Public Involvement;to ensure that patients are the focus of everything they do andfollow good practice shared in line with the Trusts policies andprocedures such as learning from complaints andconcerns.

    To arrange Transport for patientswhennecessary:

    • Ability todemonstrate an understanding of issues relating to confidentialitywhen dealing with sensitive issues.
    • Responsiblefor organising own workload and planning of teams day to day workprioritising and delegating work as necessary to team working underpressure and dealing with nonroutine situations to meet NHS targetdeadlines.
    • To analyse information relating toclinic capacity and demand within outpatient Services to meet NHSwaiting time targets using this information to make judgementswhere there is a range of options to resolve the situation e.g.arranging extra clinics overbookingclinics.
    • Resolving any clinic capacity problemshighlighted by the team.
    • Meets with OperationalServices Managers to discuss and plan necessary capacity needed tomeet NHS targets.
    • Responsible for planning andorganising the setup of any additional clinics needed. Requestingthe appropriate staffing and rooms i.e. xray departmentsoutpatients sisters ECG technicians receptionists secretaries andconsultants.
    • Notifying the various MedicalRecords Departments to arrange the transfer of medical filesbetween the originating sites in line with Caldicottrules.
    • Setting up complex clinic profiles onpatient administration system which demands intense concentrationfor prolonged periods due to the quantity and timescales needed.These are often changed at short notice requiring adjustment morethan once if problems arise. e.g. Staff not being available atshort notice Consultants cancelling due to study leave annual leaveetc. To act as the expert and to advise/help team members withproblems and queries on these changes this will result in dailyinterruptions.
    • To escalate any changes toclinics received from clinicians without six weeks notice wherepatients are going to breach waiting times or patient care will beaffected.

    Remote Work :

    No

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