Customer Service Rep/ Operations Controller - Thrupp, Oxfordshire, United Kingdom - Red Sky Personnel Ltd

Description

Red Sky are currently recruiting for a Customer Service Rep/ Operations Controller on a full-time contract at London Oxford Airport.

The main purpose of the role is to provide exceptional customer service and operational support to crews and passengers using the London Oxford Airport facilities.

• X1.5 overtime rates
• Tailored uniform

• Receive and greet all visitors, passengers and crew upon arrival at the airport terminal
• Monitor all computer systems to ensure all customer requests are prioritised and dealt with promptly
• Input actual flight data accurately on AFIDS, and liaise with the relevant sections regarding significant changes to the planned flying programme
• Meet inbound flights with passengers, assist with luggage, and carry out escort duties as required
• Escort emergency vehicles airside following Airport safety guidelines as required
• Attend to passengers and crew in the terminal lounges, ensuring refreshments are provided
• Prepare departure packs for outgoing crews
• Ensure the terminal facilities are presentable at all times, refreshment machines are functioning, and additional supplies are adequately stocked
• Book meeting rooms and refreshments if requested
• Ensure security are given advance notification of all visitors expected at the terminal
• Ensure vehicle permits are provided and recorded into the ANPR where necessary
• Perform Check-In duties for scheduled airline flights
• Maintain knowledge of all relevant legislation and regulations as directed by DfT, CAA, and UKBA
• Prepare all documentation in compliance with DfT, IATA, CAA and airline requirements
• Assist with airport emergency procedures as per the Aerodrome Manual
• Carry out opening/closing procedures depending on rostered shift pattern
• Process and file flight paperwork efficiently and promptly
• Arrange and record ancillary services as requested by crews and or passengers
• Use Pegasus to generate all invoices or purchase orders
• Check and approve supplier invoices, and liaise with customers regarding late payments as necessary
• Carry out all PET immigration handling, and any associated paperwork
• Provide accurate aircraft charter quotations
• Accurately process and file flight plans as required
• Maintain airport information for visiting aircraft
• Maintain/disseminate all airport weather warnings