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    Telephonist - no GP experience needed - London, United Kingdom - Gray's Inn Medical Practice

    Gray's Inn Medical Practice
    Gray's Inn Medical Practice London, United Kingdom

    3 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    GP surgery multi-site telephonist:

    Opportunity to work at an expanding multi-site GP 142yr old General Medical Practice

    Full time

    £ per hour

    Rota: 07:30am-4pm & 10am-6:30pm

    Based at Central London branch (Chancery Lane, 77 Gray's Inn Road WC1X 8TS)

    Beautiful Georgian Town house premises

    Friendly close-knit business with excellent culture

    Main duties of the job

    As a Telephonist you will be responsible for answering the telephone, accurately taking and relaying messages efficiently and ensuring the smooth transition of calls are met and patient needs are taken care of. You will be the first point of contact

    Alongside primarily answering calls you will aid in helping the Receptionists tackle administrative task such as contacting patients to book in appointments and relay messages to Patients from the GP

    Telephonist - Skills & Experience

    Must possess a professional telephone voice

    Have a charismatic personality and enjoy patient communication

    Confident and polite telephone manner with an excellent command of the English language.

    Ability to deliver excellent patient service

    Good interpersonal skills to be able to deal with patients at all levels

    Ability to work in a team environment

    Desirable Criteria

    Previous experience in a GP Practice

    Experience of using EMIS Web

    About us

    Founded in 1879 we are one of the oldest GP surgeries in the UK. We pride ourselves on traditional values of family practice with all of the facilities of modern healthcare such a Skype / Facetime and electronic remote prescribing. We continue to work from the adjacent house to where we were founded.

    If you are driven, have personality and enthusiasm and are looking for an opportunity with excellent career prospects within a GP surgery, then we would love to hear from you.

    Job description

    Job responsibilities

    Founded in 1879 we are one of the oldest GP surgeries in the UK. We pride ourselves on traditional values of family practice with all of the facilities of modern healthcare such a Skype / Facetime and electronic remote prescribing. We continue to work from the adjacent house to where we were founded.

    If you are driven, have personality and enthusiasm and are looking for an opportunity with excellent career prospects within a GP surgery, then we would love to hear from you.

    As a Telephonist you will be responsible for answering the telephone, accurately taking and relaying messages efficiently and ensuring the smooth transition of calls are met and patient needs are taken care of. You will be the first point of contact

    Alongside primarily answering calls you will aid in helping the Receptionists tackle administrative task such as contacting patients to book in appointments and relay messages to Patients from the GP

    Telephonist - Skills & Experience

    Must possess an excellent telephone voice

    Have an outgoing personality and enjoy customer contact

    Confident and polite telephone manner with an excellent command of the English language.

    Ability to deliver excellent patient service

    Good interpersonal skills to be able to deal with patients at all levels

    Ability to work in a team environment

    Person Specification

    Qualifications

    Essential

  • GCSE Grade A to C in English and Maths

    • Experience

    Desirable

  • Experience of working in primary care - Experience of working in a GP practice
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