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    Solutions & Implementation Engineer - United Kingdom - Cadalys, Inc.

    Cadalys, Inc.
    Cadalys, Inc. United Kingdom

    18 hours ago

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    Description
    we are at the forefront of revolutionizing Salesforce applications, delivering cutting-edge solutions that empower Salesforce customers across various domains.

    Our flagship offerings, Cadalys Concierge, Cadalys Care, and Cadalys Service Management, redefine efficiency by seamlessly integrating IT Service Management via ITIL best practices into Salesforce Service Cloud.

    We also enhance clinical workflows by embedding evidence-based care guidelines into Salesforce Health and Service Cloud, setting new standards for performance and innovation.

    Solution Engineer to join our Engage IQ team that is specialized in Salesforce Service Cloud and ITIL/IT Service Management (ITSM) to join our dynamic team at Cadalys.

    In this role, you will be responsible for providing technical expertise and guidance to customers and prospects, helping them understand and utilize the value and differentiation that Cadalys brings to the market.

    Effectively co-sell with other teams, including partners, Cadalys expert services, Salesforce, and other team members to communicate how multi-party implementations work clearly and concisely.


    • Become proficient in communicating the value of a total ITSM solution, including software, services, the ITIL framework, and organizational change management.
    • Serve as a subject matter expert on Salesforce and ITSM technologies, providing guidance and best practices to internal teams and clients.
    • Conduct hands-on proof of concept testing and product evaluations to demonstrate the value of Cadalys solution.
    • Develop technical content and collateral to support sales and marketing initiatives.
    • Stay current on industry trends and emerging technologies related to Salesforce and ITSM.
    • Fluent in ITIL terminology and practices
    • Proven track record with 5+ years of experience in solution engineering or a related role, with a focus on Salesforce and ITSM.
    • Strong understanding of Salesforce architecture, data model, and customization capabilities.
    • Solid understanding of various products/functionality in the Salesforce ecosystem
    • Preference will be given to candidates that have ITSM implementation and/or sales experience.
    • Preference will be given to candidates that have Salesforce Certifications and/or ITIL certifications.
    • Preference will be given to candidates that speak multiple languages, in addition to English, with a focus on German, French, Danish, and/or Dutch.
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