Jobs
>
Macclesfield

    Customer Service Consultant - Macclesfield, United Kingdom - Royal London Group

    Royal London Group
    Royal London Group Macclesfield, United Kingdom

    3 weeks ago

    Default job background
    Description

    Job Title: Customer Service Consultant

    Contract Type: Permanent

    Location: Alderley Park

    Working style: Hybrid 50% home/office based

    Closing date: 23rd May 2024

    Salary & Benefits: We offer a base salary of up to £25,000 dependant on your experience. Additional to this we offer great benefits which include: 28 days holiday + bank holidays (with the option to buy and sell), annual bonus and salary reviews, discounts, a market leading pension package, with the opportunity to tailor benefits to suit your preferences.

    We are seeking friendly and customer-orientated individuals to join our team of Customer Service Consultants. In this role you will have the opportunity to work with a variety of internal and external customers, including Financial Advisors and Royal London Group Members. This is a pivotal position within our organisation, offering the chance to make a real impact. With your exceptional communication skills and attention to detail, you will help to build strong relationships with our customers, you will be their first point of contact, dealing with inbound and outbound enquiries, resolving any queries through to completion and keeping the adviser/customer up to date.

    About the role

    • Provide a professional and superior experience for every customer.
    • Manage customer queries via inbound/outbound calls as well as responding to email and written correspondence.
    • Prioritise and respond to customer queries in a timely fashion, detailing requirement for the fulfilment of their request and managing their expectations.
    • Accurately log all queries and maintain customer data to ensure accuracy of content and that we meet regulatory standards.
    • Work as part of a wider team to ensure best practises and advice is consistently given to customers, meeting their needs, and supporting the Royal London Group purpose.

    About you

    • Experience in a customer service role via telephone or face to face is essential.
    • High level of customer care, always putting the customers' needs at the heart of the decisions you make.
    • Polite, professional phone manner with the ability to communicate in a clear, confident, and sincere tone.
    • Thrive in a fast-paced environment with the ability to manage and prioritise multiple queries and processes simultaneously.
    • Working Knowledge of Microsoft Office, including Word, Excel and Outlook is required.

    About Royal London

    We're the UK's largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

    Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

    We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

    Inclusion, diversity and belonging

    We're an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.

  • Royal London Group

    Customer Service Consultant

    1 week ago

    Royal London Group Macclesfield, United Kingdom

    **Job Title**: Customer Service Consultant · **Contract Type**: Permanent · **Location**: Alderley Park · **Working style**: Hybrid 50% home/office based · **Closing date**: 8th May 2024 · **Salary & Benefits**: We offer a base salary of up to £24,000 dependant on your experience ...

  • Royal London Group

    Customer Service Consultant

    3 weeks ago

    Royal London Group Macclesfield, United Kingdom

    **Job Title**: Customer Service Consultant · **Contract Type**: Permanent · **Location**: Alderley Park · **Working style**: Hybrid 50% home/office based · **Closing date**: 23rd May 2024 · **Salary & Benefits**: We offer a base salary of up to £25,000 dependant on your experienc ...

  • Royal London Group

    Customer Service Consultant

    2 weeks ago

    Royal London Group Macclesfield, United Kingdom

    **Job Title**: Customer Service Consultant · **Contract Type**: Permanent · **Location**: Alderley Park · **Working style**: Hybrid 50% home/office based · **Closing date**: 7th of April 2024 · **Salary & Benefits**: We offer a base salary of up to £24,000 dependant on your exper ...

  • Royal London Group

    Customer Service Consultant

    5 hours ago

    Royal London Group Macclesfield, United Kingdom

    **Job Title**: Customer Service Advisor · **Contract Type**: Permanent · **Location**: Alderley Edge · **Working style**: Hybrid 50% home/office based · **Closing date**: 23rd of February 2024 · **Salary & Benefits**: We offer a base salary of up to £24,000 dependant on your expe ...

  • AMS Contingent

    Customer Service Consultant

    2 weeks ago

    AMS Contingent Wilmslow, United Kingdom

    We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we actas an extension of our cl ...

  • Alexander Mann Solutions (AMS)

    Customer Service Consultant

    3 weeks ago

    Alexander Mann Solutions (AMS) Wilmslow, United Kingdom

    **Job description - summary** · We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; ...

  • KPI Recruiting

    Service Consultant

    1 week ago

    KPI Recruiting Crewe, United Kingdom

    Here at KPI Recruiting, we are looking for 2 Service Consultants to support our clients in Crewe. · **Responsibilities**: · - Visiting clients to build and develop strong relationships · - Developing a good understanding of client companies, their industry, their work culture and ...

  • Pentagon Motor Group

    Service Consultant

    2 weeks ago

    Pentagon Motor Group Warrington, United Kingdom

    **Job Introduction**: · Pentagon Motor Group have an amazing new opportunity for a Service Consultant to join their Warrington Ford team. · If you... · - Take pride in providing an excellent customer service experience · - Enjoy the buzz of a fast paced working environment · - Th ...

  • Pentagon Motor Group

    Service Consultant

    3 weeks ago

    Pentagon Motor Group St Helens, United Kingdom

    Pentagon Motor Group have an amazing new opportunity for a Service Consultant to join their highly successful St Helens Ford team. · If you... · - Take pride in providing an excellent customer service experience · - Enjoy the buzz of a fast paced working environment · - Thrive in ...

  • Pentagon Motor Group

    Service Consultant

    3 weeks ago

    Pentagon Motor Group Huddersfield, United Kingdom

    Pentagon Motor Group have an amazing new opportunity for a Service Consultant to join their highly successful Huddersfield Seat team. · If you... · - Take pride in providing an excellent customer service experience · - Enjoy the buzz of a fast paced working environment · - Thrive ...

  • Pentagon Motor Group

    Service Consultant

    3 weeks ago

    Pentagon Motor Group Warrington, United Kingdom

    Pentagon Motor Group have an amazing new opportunity for a Service Consultant to join their Warrington Ford team. · If you... · - Take pride in providing an excellent customer service experience · - Enjoy the buzz of a fast paced working environment · - Thrive in a team environme ...

  • Pentagon Motor Group

    Service Consultant

    3 weeks ago

    Pentagon Motor Group Huddersfield, United Kingdom

    Pentagon Motor Group have an amazing new opportunity for a Service Consultant to join their highly successful Huddersfield Seat team. · If you... · - Take pride in providing an excellent customer service experience · - Enjoy the buzz of a fast paced working environment · - Thrive ...

  • Post Office Ltd

    Customer Services Consultant

    2 weeks ago

    Post Office Ltd Stockport, United Kingdom

    **Summary**: · **Salary**: Starting from £12.62 and raising to £14.53 after 12 months (Subject to completion of probation period) · **Grade**:CSC · **Reporting Line**: Branch Manager · **Contract Type**: Fixed Term Contract - 12 months · **Hours**:25 hours a week. Can go up to 35 ...

  • Pentagon Motor Group

    Service Consultant

    1 day ago

    Pentagon Motor Group Huddersfield, United Kingdom

    Pentagon Motor Group have an amazing new opportunity for a Service Consultant to join their Huddersfield Seat team. · If you... · - Take pride in providing an excellent customer service experience · - Enjoy the buzz of a fast paced working environment · - Thrive in a team environ ...

  • Pentagon Motor Group

    Service Consultant

    6 days ago

    Pentagon Motor Group Huddersfield, United Kingdom

    Pentagon Motor Group have an amazing new opportunity for a Service Consultant to join their Huddersfield Seat team. · If you... · - Take pride in providing an excellent customer service experience · - Enjoy the buzz of a fast paced working environment · - Thrive in a team environ ...

  • Pentagon Motor Group

    Service Consultant

    4 days ago

    Pentagon Motor Group Sheffield, United Kingdom

    Pentagon Motor Group have an amazing new opportunity for a Service Consultant to join their Sheffield team. · If you... · - Take pride in providing an excellent customer service experience · - Enjoy the buzz of a fast paced working environment · - Thrive in a team environment · T ...

  • Pentagon Motor Group

    Service Consultant

    5 hours ago

    Pentagon Motor Group Rochdale, United Kingdom

    Pentagon Motor Group have an amazing new opportunity for a Service Consultant to join their highly successful Rochdale team. · If you... · - Take pride in providing an excellent customer service experience · - Enjoy the buzz of a fast paced working environment · - Thrive in a tea ...

  • Pentagon Motor Group

    Service Consultant

    2 days ago

    Pentagon Motor Group Warrington, United Kingdom

    Pentagon Motor Group have an amazing new opportunity for a Service Consultant to join their Warrington Ford team. · If you... · - Take pride in providing an excellent customer service experience · - Enjoy the buzz of a fast paced working environment · - Thrive in a team environme ...

  • Apollo Scientific

    Customer Service Consultant

    2 weeks ago

    Apollo Scientific Bredbury, United Kingdom

    **Join our team** · **Role**:F/T permanent · **Hours**: 37.5 per week - Monday to Friday - 9am to 5pm · **Salary**:£25,000 per year · **Customer Service Consultant** · Are you a people person with a passion for problem-solving? We're seeking a dedicated Customer Service Represent ...

  • Pentagon Motor Group

    Service Consultant

    1 day ago

    Pentagon Motor Group Oldham, United Kingdom

    Pentagon Motor Group have an amazing new opportunity for a Service Consultant to join their Oldham Pak Road Seat team. · If you... · - Take pride in providing an excellent customer service experience · - Enjoy the buzz of a fast paced working environment · - Thrive in a team envi ...