Jobs
>
Portsmouth

    Customer Relations Officer - Portsmouth, United Kingdom - Mountjoy

    Mountjoy
    Mountjoy Portsmouth, United Kingdom

    3 weeks ago

    Mountjoy background
    Description

    Customer Relations Officer - Portsmouth City Council

    Document Customer Relations Officer

    Mountjoy specialises in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England.

    We have an exciting opportunity for an enthusiastic Customer Relations Officer to join our dynamic team. This permanent position is well suited to an individual that is looking to advance their career and gain hands-on experience in a thriving and supportive workplace.

    OUR COMPANY BENEFITS

  • 31 days annual leave rising to 36 days with length of service (including bank holidays)
  • We offer a flexible scheme to buy or sell up to 5 days of annual leave per year.
  • Company sick pay after 12 months length of service
  • Life Assurance
  • Octopus Electric Dreams Car Scheme to enable staff to drive a new electric car - paid for through salary sacrifice.
  • Cycle to Work Scheme
  • Discounted Gym Membership
  • Employee recognition scheme
  • Length of Service Rewards
  • Defined contribution Pension Scheme of 8% (3% Employer and 5% Employee)
  • Our Employee Assistance Programme to support all staff
  • Refer a Friend scheme

    • SUMMARY OF ROLE

    You will be working in a call centre environment responsible for the management of the Compliments, Complaints, Customer Portal, Customers Satisfaction and Customer Texting Service process and procedures. Ensuring this is managed effectively and efficiently, you must be focused on delivering customer service excellence to ensure the right outcomes are achieved.

    KEY RESPONSIBILITIES

  • To manage the end-to-end process for all information received maintaining the Compliments and Complaints register and customer portals.
  • To record accurate, and valuable information directly into the Compliments and Complaints Register, our Job Management Systems, and Client Databases.
  • Ensure Compliments and Complaints are being dealt with in a timely manner.
  • To provide customer service excellence for all internal and external customers.
  • Ensure Complaints and Compliments are addressed by following our Integrated Management System processes and procedures, highlighting, and escalating when this does not happen to ensure its not repeated.
  • Work closely with the Repairs Management Teams to identify the root cause of a complaint and ensure the corrective action is undertaken to resolve the complaint in a timely manner for the Customer.
  • Ensure you manage customer satisfaction feedback from the portal to identify issues to resolve immediately and trends to be addressed for continual improvement.
  • Work with Repairs Management Teams to learn lessons and prevent similar complaints in the future.
  • Use data and measures to monitor performance of Complaints and Compliments that identify areas for improvement.
  • Ensure you have an understanding of the service delivery model and our purpose "Right Work at the Right Time".
  • To assist with any other administrative activities that are required to support the team, to effectively manage the service.
  • You are responsible for your own Health & Safety and are expected to work with the Company and your line manger to ensure safety guidelines are followed and adhered.

    • SKILLS REQUIRED

  • Be very comfortable to operate in a changing and evolving environment, enjoying the challenge and embracing change with a positive attitude.
  • Possess good interpersonal skills and ability to communicate at all levels in a professional manner.
  • Able to communicate with the workforce and be able to remain professional even when issues are contentious.
  • Have an empathetic, patient and positive attitude.
  • A confident and professional telephone manner.
  • Have good intermediate computer skills in all MS Office applications and be very comfortable with using MS Excel to manage registers and manipulate data.
  • IT literate and able to learn quickly to be comfortable in using Mountjoy and Client job management systems.
  • Be extremely organised and self-motivated, able to self-manage and prioritise work and have a desire to solve problems and eliminate waste.

    • KNOWLEDGE REQUIRED

  • Knowledge of building maintenance activities and the causes of complaints received (Desirable)

    • QUALIFICATION REQUIRED

  • GCSE or equivalent grade C or above in Math and English.
  • Customer Service qualification (Desirable)

    • EXPERIENCE

  • Minimum of 2 years Customer Service Experience.
  • Have previous complaint or dispute handling and investigation experience.

    • If you feel you have the skills and experience to become our Customer Relations Officer,then please click " apply " now – We'd love to hear from you

    The company is an Equal Opportunities employer and a member of the Disability Confident Scheme, and are also a member of the Hampshire Construction Training Association.

    Our Company values

    We take pride in everything we do - Which means we expect all our employees to:

    Present a professional appearance at all times.

    Keep your work area safe, tidy and well organised.

    Deliver a high standard of work at all times

    We have Integrity, built-in

    Key information Department: Portsmouth Council Maintenance Geographical Area Portsmouth Location: PO2 8AA Hours: 40 Salary: £27,300 Who you report to: Office Manager
  • Mountjoy

    Customer Relations Officer

    1 week ago

    Mountjoy Portsmouth, United Kingdom

    A great opportunity has become available for a reliable and skilled **Customer Relations Officer** to join a dynamic regional company recognised for developing and training its staff to succeed in their roles. Based in **Portsmouth**, you will join us on a **full-time, permanent* ...

  • Parker Jones Group Ltd

    Customer Relations Officer

    2 weeks ago

    Parker Jones Group Ltd Portsmouth, United Kingdom Full time

    Parker Jones are acting on behalf of a property maintenance company who are currently looking for a customer relations office to join their Portsmouth Office. This is a great opportunity to join a great team and have a permanent role.This role is working in a call centre environm ...

  • Novax Recruitment

    Customer Relations Officer

    3 weeks ago

    Novax Recruitment Chichester, United Kingdom

    **Customer Relations Officer** · **Chichester** · **£14+ per hour** · **Full Time Contract** · Novax Recruitment is actively seeking a Customer Relations Officer based in Chichester. This is a 12 month contract working full time hours. · Responsibilities include: · - Processing F ...

  • WSCC

    Customer Relations Officer

    2 weeks ago

    WSCC Chichester, United Kingdom

    **About The Job** · Are you passionate about delivering high quality customer experience? Are you curious and inquisitive? Join us as Customer Relations Officer within the Customer Experience directorate and #BeTheDifference in West Sussex County Council. · With a starting salary ...

  • 360 Resourcing Solutions

    Customer Relations Officer

    2 weeks ago

    360 Resourcing Solutions Portsmouth, United Kingdom Full time

    A great opportunity has become available for a reliable and skilled Customer Relations Officer to join a dynamic regional company recognised for developing and training its staff to succeed in their roles. Based in Portsmouth, you will join them on a full-time, permanentbasis, an ...

  • Mountjoy

    Customer Relations Officer

    2 weeks ago

    Mountjoy Portsmouth, United Kingdom

    A great opportunity has become available for a reliable and skilled Customer Relations Officer to join a dynamic regional company recognised for developing and training its staff to succeed in their roles. Based in Portsmouth, you will join us on a full-time, permanent basis, and ...

  • Parker Jones Group Ltd

    Customer Relations Officer

    2 weeks ago

    Parker Jones Group Ltd Portsmouth, United Kingdom Permanent, Full time

    Parker Jones are acting on behalf of a property maintenance company who are currently looking for a customer relations office to join their Portsmouth Office. This is a great opportunity to join a great team and have a permanent role. · This role is working in a call centre envir ...

  • Mountjoy

    Customer Relations Officer

    1 week ago

    Mountjoy Portsmouth, Hampshire, United Kingdom £27,300

    A great opportunity has become available for a reliable and skilled Customer Relations Officer to join a dynamic regional company recognised for developing and training its staff to succeed in their roles. Based in Portsmouth , you will join us on a full-time, permanent basi ...

  • Mountjoy

    Customer Relations Officer

    1 week ago

    Mountjoy Portsmouth, Hampshire, United Kingdom

    Customer Relations Officer - Portsmouth City Council · Mountjoy specialises inproviding professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England. · We havean exciting opportunity for an enthus ...

  • Mountjoy

    Customer Relation Officer

    2 weeks ago

    Mountjoy Portsmouth, Hampshire, United Kingdom

    A great opportunity has become available for a reliable and skilled Customer Relations Officer to join a dynamic regional company recognised for developing and training its staff to succeed in their roles. Based in Portsmouth , you will join us on a full-time, permanent basis, an ...

  • CHURCHILL ESTATES LIMITED

    Customer Relations Officer

    1 week ago

    CHURCHILL ESTATES LIMITED Chichester, United Kingdom

    Please note we require the person for 12 months. The role will require the person to be in the Chichester every day to allow for training and meeting the team. · Once training is completed, the person will be able to work from home but must attend the office at least 1 day per we ...

  • chase recruitment group ltd

    Customer Relations Officer

    5 days ago

    chase recruitment group ltd Chichester, United Kingdom

    Please note we require the person for 12 months. The role will require the person to be in the Chichester every day to allow for training and meeting the team. · Once training is completed, the person will be able to work from home but must attend the office at least 1 day per we ...

  • Fox Morris Group

    Customer Relations Officer

    1 week ago

    Fox Morris Group Chichester, United Kingdom

    **Fox Morris Group** are currently working to recruit a **Customer Relations Officer **(Customer Experience Service).This is a **full-time **role, on a **12 month+ contract.** · **This is a **Hybrid** working role, with only **one day per week on site **required once training has ...

  • HCIBRANDS LTD

    Customer Relations Officer

    1 week ago

    HCIBRANDS LTD Chichester, United Kingdom

    Please note we require the person for 12 months. The role will require the person to be in the Chichester every day to allow for training and meeting the team. · Once training is completed, the person will be able to work from home but must attend the office at least 1 day per we ...

  • iWork Recruitment Limited

    Customer Relations Officer

    1 week ago

    iWork Recruitment Limited Chichester, United Kingdom

    Contract to start on until with a possible extension. · Please note we require the person for 12 months. The role will require the person to be in the Chichester every day to allow for training and meeting the team. Once training is completed, the person will be able to work from ...

  • Omega Social Care Employment

    Customer Relations Officer

    1 week ago

    Omega Social Care Employment Chichester, United Kingdom

    Please note we require the person for 12 months. The role will require the person to be in the Chichester every day to allow for training and meeting the team. Once training is completed, the person will be able to work from home but must attend the office at least 1 day per week ...

  • Mountjoy

    Customer Relations Officer

    4 weeks ago

    Mountjoy Portsmouth, United Kingdom Full time

    A great opportunity has become available for a reliable and skilled Customer Relations Officer to join a dynamic regional company recognised for developing and training its staff to succeed in their roles. Based in Portsmouth, you will join us on a full-time, permanentbasis, and ...

  • Veesupportservices Ltd

    Customer Relations Officer

    1 week ago

    Veesupportservices Ltd Chichester, United Kingdom

    Hours · Per Week :37.00 · Start Date :20/03/2023 · Start Time :09:00 End Time :17:30 · Please note we require the person for 12 months. · The role will require the person to be in the Chichester every day to allow for training and meeting the team. · Once training is completed, t ...

  • University of Winchester

    Communications & Corporate Relations Officer

    2 weeks ago

    University of Winchester Winchester, United Kingdom

    **MCE-M41 - Communications & Corporate Relations Officer**: · **Job description** · **Strictly internal applicants only - this vacancy is currently ringfenced for colleagues at risk of redundancy** · - The University of Winchester is seeking to appoint an experienced communicatio ...

  • University of Winchester

    Media and External Relations Officer

    3 weeks ago

    University of Winchester Winchester, United Kingdom

    **CER-M40 - Media and External Relations Officer**: · **Job description** · - The main purpose of the role is to help develop and deliver the media and communications strategy to enhance the profile and reputation of the University, gaining coverage for the great things the Unive ...