Customer Service Representative - Norwich, United Kingdom - R13 Recruitment

R13 Recruitment Norwich, United Kingdom

2 weeks ago

Permanent, Full time

Description

R13 Recruitment are working alongside a well-established international wholesaler in their search for a highly organised and pro-active Customer Service Representative, who is fluent in a European language.

Working within their highly experienced bi-lingual customer service team, your core duties will be to assist in the day-to-day running of client accounts, ensuring all queries are handled in an efficient and professional manner.

This is a full time, permanent role working flexibly, and is offering a competitive salary depending on experience.

The day to day

Managing incoming calls from International clients as well as a high number of UK based accounts.
Handling all related issues with orders, invoicing as well as discussing technical product enquiries.
Providing online customer support via email, telephone and online chat platform.
Gathering all necessary information from clients to ensure all orders are processed quickly and efficiently.
Processing orders and payments authorisations for Pro Forma orders.
Liaising with the warehouse to ensure all orders are being collated and shipped on time.
Sending invoices to clients and filing them as appropriate to meet company policies and procedures.

You will have/be

Fluent in a European language, along with a high proficiency in spoken and written English.
Experience and understanding of working in an International Trade / Business environment.
Excellent communication skills with the ability to converse at a technical and professional B2B level.
The ability to multi-task and manage numerous duties at the same time.
High attention to detail and conscious to ensure accuracy within a demanding and pressurised working environment.
Ability to organise and prioritise your own workload.

How to apply

To hear more details about this fantastic opportunity please email your CV to Tasha Coe – Senior Managing Recruitment Partner at rthirteen recruitment.

If you don't hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful

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