Service Coordinator - Livingston, United Kingdom - KINLY

KINLY

Verified Company

Livingston, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Kinly are the largest visual collaboration service provider in Europe, and the third largest globally. Kinly specialise in the field of collaboration, with services and solutions which enable people to work better together.

We are currently looking for a Service Coordinator to join our UK support services team.

This exciting and dynamic role is an essential part of our UK Services Team, with varied tasks such as assisting clients with faults, working with our strategic vendors, coordinating engineering resources, arranging logistics, service reporting requests or quote creation.

The role involves coordination, planning and decision making activities, and the ability to disseminate and channel information to individuals for subsequent action.

Ensuring we deliver service excellence to our Kinly clients.

This busy and varied role will also involve dealing directly with Kinly's impressive UK and International client base, building relationships with our clients, and ensuring services our delivered efficiently and effectively

Roles & Responsibilities

Responsible for the daytoday logging and processing of Service Requests from Kinly clients, providing regular updates to customers regarding the progress of the request.
Manging clients who require onsite engineering; liaising with field service engineers to ensure they attend site in the requested time frame, and with the correct information.
Coordinating proactive tasks, which could include health checks for client's estates, or software release management.
Coordination of hardware repairs, or provision of advance replacements.
Organising loan hardware, ensuring accurate tracking of assets whilst on loan.
Logistics coordination ensuring that equipment is ordered and delivered to the relevant parties.
Responsible for ensuring documentation is updated accurately, and to agreed timescales.
Quote creation and procurement engaging with vendors or partners as required.
Communicating with clients to build an excellent longterm service relationship and providing client reporting where required.