Tenancy Sustainment Officer - Winchester, United Kingdom - DG Partnership Ltd

DG Partnership Ltd
DG Partnership Ltd
Verified Company
Winchester, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
**Tenancy Sustainment Officer
- £27,852 - £31,099 + Benefits
  • Winchester, Hampshire**
    The Role
Do you have the ability to build relationships with internal and external stakeholders? Are you looking for a position in a rapidly expanding company? If that's the case, we're looking for you


We are looking for an enthusiastic, proactive, confident and talented individual to join our team as a Tenancy Sustainment Officer.

As a dynamic individual who is committed to delivering holistic, person-centred support, you will be responsible for supportingtenants in privately rented accommodation to maintain their tenancies and/or accommodation.


Key Responsibilities:

The key responsibilities of a Tenancy Sustainment Officer include, but are not limited to:

  • Provide holistic, housing-related support to tenants and understand both their short and longer terms needs to overcome barriers to accessing/maintaining accommodation.
  • Work in partnership with external agencies and internal teams to ensure that tenants receive support tailored to their needs.
  • Record relevant performance statistics as requested for performance monitoring purposes.
  • To be aware of tenant and landlord rights and responsibilities and legislation that has to be adhered to.
  • Encouraging social inclusion and meaningful use of time for those at risk of isolation.
  • Support landlords to address tenancy management issues.
  • To support officers in the wider housing team broadening their tenancy sustainment tools.
  • The ability to work remotely and support customers in their homes, to appointments etc. that are relevant to their housing situation.
  • To attend training and development sessions to keep updated on relevant issues.

The Company
Winchester City Council manages a wide variety of services.

We have responsibility for planning, housing, waste collection, Council Tax and Business Rates collection, leisure services, tourism, benefits administration and many more services.


The Benefits

  • Employer paid health cash plan.
  • Salary sacrifice scheme for cars and bikes.
  • Discounts at a range of major high street brands and the two leisure centres in the district.
  • 25 days annual leave per year (pro rata) rising to 32 days dependent on length of service.
  • Flexible working arrangements.
  • Option to buy up to 5 days additional annual leave.
  • Free parking.
  • Membership to the Local Government Pension Scheme.
  • Support for continuous professional development.

The Person
The key skills and qualities of a Tenancy Sustainment Officer are:

  • Have a track record of successful partnership working to achieve positive outcomes.
  • Previous experience as a Tenancy Sustainment Officer or similar role.
  • Excellent communication skills.
  • Able to prioritize a varied workload.
  • Selfmotivated and able to use initiative.
  • Excellent interpersonal and engagement skills
  • Experience of supporting a diverse client group.
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